Backoffice Specialist
Please note that these positions are based in Sofia, Bulgaria.
Relocation assistance is available only for candidates who already possess the required work permit for non-EU citizens, allowing them to live and work in Bulgaria.
Are you ready to take the next step in your career and achieve your next challenge? If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria As a Digital Trust and Safety Specialist with Albanian and English , you will:
Review user-generated back-office information, which may include sensitive or potentially disturbing content, and ensure compliance with established policies
Take prompt and appropriate action on information that violates guidelines or poses risks
Stay updated on internal policies to ensure accurate implementation
Identify and analyze patterns to proactively address potential risks
We’re looking for someone with: High attention to detail
Comfortable processing sensitive information
Strong ability to defend decisions and provide context with logical reasoning
Ability to identify patterns in behavior to enhance decision-making
Strong organizational and time management skills to deal with shifting priorities and high volumes of work
Experience investigating fraud, spam, or other types of inappropriate information is an asset
Required qualifications: Fluent in Albanian
B2 or higher English language skill
In return, we will give you: Fully paid training
Stable job and career development opportunities
Additional health insurance
More than fifty benefits and services to choose from
Positive international working environment
Support and learning
Relocation Premio: €1,200 Gross (paid in 2 instalments) - to support relocation and initial rent costs
21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
Flight Tickets Covered - we handle your travel to Sofia
With the provided opportunity, you'll enjoy all the benefits from our incredible TELUS Tower office in Sofia - such as top location in the city center, personal gym, relax and gaming areas, and the possibility to be part of an amazing team
Does it sound like the perfect job for you? About us: TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,000 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.
#LI-DNI #IDJob
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Backoffice Specialist - Relocation to Sofia, Bulgaria with Albanian and English • IT
#J-18808-Ljbffr
Relocation assistance is available only for candidates who already possess the required work permit for non-EU citizens, allowing them to live and work in Bulgaria.
Are you ready to take the next step in your career and achieve your next challenge? If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria As a Digital Trust and Safety Specialist with Albanian and English , you will:
Review user-generated back-office information, which may include sensitive or potentially disturbing content, and ensure compliance with established policies
Take prompt and appropriate action on information that violates guidelines or poses risks
Stay updated on internal policies to ensure accurate implementation
Identify and analyze patterns to proactively address potential risks
We’re looking for someone with: High attention to detail
Comfortable processing sensitive information
Strong ability to defend decisions and provide context with logical reasoning
Ability to identify patterns in behavior to enhance decision-making
Strong organizational and time management skills to deal with shifting priorities and high volumes of work
Experience investigating fraud, spam, or other types of inappropriate information is an asset
Required qualifications: Fluent in Albanian
B2 or higher English language skill
In return, we will give you: Fully paid training
Stable job and career development opportunities
Additional health insurance
More than fifty benefits and services to choose from
Positive international working environment
Support and learning
Relocation Premio: €1,200 Gross (paid in 2 instalments) - to support relocation and initial rent costs
21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
Flight Tickets Covered - we handle your travel to Sofia
With the provided opportunity, you'll enjoy all the benefits from our incredible TELUS Tower office in Sofia - such as top location in the city center, personal gym, relax and gaming areas, and the possibility to be part of an amazing team
Does it sound like the perfect job for you? About us: TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,000 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.
#LI-DNI #IDJob
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Backoffice Specialist - Relocation to Sofia, Bulgaria with Albanian and English • IT
#J-18808-Ljbffr