Quality Analyst: CS Insights
Amazon Inc. LATAM Service Delivery Quality team seeks a Quality Analyst to audit customer contacts, identify coaching opportunities, and drive improvements in CS operations. You will analyze data, report findings, and support leadership with actionable insights to enhance the customer experience.
The role emphasizes cross-functional collaboration, data mining, and adherence to policies while developing your expertise in CS quality tools and processes across Brazil and broader LATAM stores.
The role emphasizes cross-functional collaboration, data mining, and adherence to policies while developing your expertise in CS quality tools and processes across Brazil and broader LATAM stores.