ELI_SERVICE DELIVERY MANAGER
Job Description: Leonardo is an international industrial group and one of the world's leading companies in the Aerospace, Defence, and Security sectors, delivering multi-domain technological capabilities in the fields of Helicopters, Aircraft, Aerostructures, Electronics, Cyber Security, and Space. With more than 60,000 employees worldwide, the company has a strong industrial presence in Italy, the United Kingdom, Poland, and the United States, and operates in 150 countries through subsidiaries, joint ventures, and equity investments. A key player in major strategic programs at the global level, Leonardo is a technology and industrial partner to governments, defence administrations, institutions, and businesses. For our Helicopters Division, we are looking for a Service Delivery Manager. Main responsibilities are:
- Act as day by day main contact for each Customer providing timely responses to their needs;
- Understand Customer operations and needs, to identify the proper level of service performances to be monitored;
- Decide the best approach towards the Customer in resolving operational issues, both in terms of feasibility, time schedule and cost impact;
- Influence Customer operational standards, proposing LHD service solutions (Service Plans, Spare Parts Planning, Spare Parts Packages, BOA Contracts, etc.) as part of joint improvement initiatives;
- Organize periodic visits at Customer, togethe
- Act as day by day main contact for each Customer providing timely responses to their needs;
- Understand Customer operations and needs, to identify the proper level of service performances to be monitored;
- Decide the best approach towards the Customer in resolving operational issues, both in terms of feasibility, time schedule and cost impact;
- Influence Customer operational standards, proposing LHD service solutions (Service Plans, Spare Parts Planning, Spare Parts Packages, BOA Contracts, etc.) as part of joint improvement initiatives;
- Organize periodic visits at Customer, togethe