UX Researcher — Omnichannel Customer Experience
ZEISS in Castiglione Olona, Italy, seeks a UX Researcher to understand customer behaviour and translate findings into business insights. You will shape the Voice of the Customer programme and measure satisfaction across omnichannel touchpoints.
Collaborating with the Head of Omnichannel Customer Experience and cross‑functional teams, you will lead qualitative and quantitative research, produce actionable reports, and support journey optimisation with a human‑centred approach.
Collaborating with the Head of Omnichannel Customer Experience and cross‑functional teams, you will lead qualitative and quantitative research, produce actionable reports, and support journey optimisation with a human‑centred approach.