Reservation Agent
To strengthen our Sales & Reservations team, we are looking for a service-oriented, communicative, and well-organized Reservations Agent (m/f/d) who stands out through professionalism and a passion for delivering excellent guest service. YOUR TASKS:
* Providing personalized advice to our guests and actively selling rooms, suites, and customized vacation experiences
* Receiving and processing individual reservations through all channels
* Reviewing incoming reservations and actively managing bookings and changes
* Continuously monitoring availability and ensuring optimal occupancy
* Carefully maintaining reservation data and adhering to our quality standards
* Actively upselling and cross-selling additional services
YOUR PROFILE
* Completed vocational training in the hospitality industry
* Professional experience in reservations, sales, or front office, ideally in the upscale hospitality sector
* Enthusiasm for selling exclusive hotel stays and providing personalized advice to our guests
* Commitment to the upscale hospitality sector
* An independent, structured, and responsible work ethic
* Strong communication skills, consulting expertise, and a friendly, professional approach
* A solution-oriented and articulate approach in conversational situations
* Proficiency with MS Office applications, particularly Excel and ASA Hotel or comparable hotel management systems
* Very good written and spoken German, Italian, and English
WHAT WE OFFER
* All-inclusive onboarding for a good start
* Working amidst the unspoiled nature of the Dolomites with a wide range of leisure activities
* Individual working time models as well as health, pension and social insurance
* Performance-related pay
* Free staff restaurant with breakfast, lunch and dinner (also on days off)
* Accommodation in staff houses if required
* Free parking spaces
* Attractive further training as well as career and promotion opportunities
* Organization of events and excursions for employees
* Discounts on SPA treatments, store products and partner hotels
* Free ski pass for the piste directly at the resort and free entry to the Lüsner swimming pond
* Free use of the fitness studio If you share our passion for hospitality, we'd love to hear from you. #J-18808-Ljbffr
* Providing personalized advice to our guests and actively selling rooms, suites, and customized vacation experiences
* Receiving and processing individual reservations through all channels
* Reviewing incoming reservations and actively managing bookings and changes
* Continuously monitoring availability and ensuring optimal occupancy
* Carefully maintaining reservation data and adhering to our quality standards
* Actively upselling and cross-selling additional services
YOUR PROFILE
* Completed vocational training in the hospitality industry
* Professional experience in reservations, sales, or front office, ideally in the upscale hospitality sector
* Enthusiasm for selling exclusive hotel stays and providing personalized advice to our guests
* Commitment to the upscale hospitality sector
* An independent, structured, and responsible work ethic
* Strong communication skills, consulting expertise, and a friendly, professional approach
* A solution-oriented and articulate approach in conversational situations
* Proficiency with MS Office applications, particularly Excel and ASA Hotel or comparable hotel management systems
* Very good written and spoken German, Italian, and English
WHAT WE OFFER
* All-inclusive onboarding for a good start
* Working amidst the unspoiled nature of the Dolomites with a wide range of leisure activities
* Individual working time models as well as health, pension and social insurance
* Performance-related pay
* Free staff restaurant with breakfast, lunch and dinner (also on days off)
* Accommodation in staff houses if required
* Free parking spaces
* Attractive further training as well as career and promotion opportunities
* Organization of events and excursions for employees
* Discounts on SPA treatments, store products and partner hotels
* Free ski pass for the piste directly at the resort and free entry to the Lüsner swimming pond
* Free use of the fitness studio If you share our passion for hospitality, we'd love to hear from you. #J-18808-Ljbffr