Night Auditor
SanClementePalaceVeniceisafive-starluxuryurbanresortlocatedonaprivateisland,justtenminutesfromPiazzaSanMarcoviacomplimentaryboat.
WiththeSanClementeChurch,top-notcheventspaces,award-winningdining,spa,pool,sportsfacilitiesandaKid'sClub,unforgettableexperiencesawaitourGuestsinthenumber#1HotelinVeniceand#20intheworldasawardedthisyear.
TruetothevaluesoftheSanClementePalacefamily,inwhichourcompanyisrooted,wearecommittedeachdaytoprotectingtheplanet,theterritoryandfirstandforemostpeople,withconcretegestures,evensmallones,tobeputintopracticedaily.
Wearelookingfor: JOBTITLE:NightAuditorDEPARTMENT:FrontOffice
NATIONALITY:EligibleforaworkingpermitinItaly
EDUCATION:
HospitalityManagementDegreeorequivalentinanyrelatedfieldsuchasAdministrationorTourismManagement
EXPERIENCE:
Tofilltheposition,werequire:2yearsexperienceinaFrontOfficereceptionlevelpositionPreviousexperiencewithcashieringpreferablyinafivestarinternationalhotel
LANGUAGE:AbilitytoworkandcommunicateinamultinationalenvironmentItalian-excellentoralandwrittenskillsEnglish-excellentoralandwrittenskillsAdditionallanguage-beneficial
COMPETENCIES:Includetheskillsthecandidatemusthavetofillthisposition: CommunicationskillsComplainthandlingskills
TECHNICALCOMPETENCIES:-Computerliteracyadaptedtothefieldoftraining:-ComprehensiveOperaCloudknowledge-MicrosoftExcelandStatisticalknowledgeSCOPEResponsibleforconductingallnightlyaudit-relateddutieswhileoperatingthehotelfrontdesksystemsforPBX,reservations,andcheck-in/check-outinaccordancewithKempinskistandardsforquality,cleanliness,guestsatisfaction,andsafetyandsecurity.
Theyareresponsibleforthesmoothrunningofthefrontdeskrelateddepartmentsduringthenight.
OVERALLOBJECTIVESThejoboftheNightAuditorisexecutedsatisfactorilywhen:1.
Securityandcomfortofguestsisensuredatalltimes.2.
Revenues,ExpensesandProfitarecloselymonitoredandbudgetedfigures(over)-achieved.3.
Dayendclosingisdoneproperly.4.
FinancialPoliciesandProceduresaresupportedandfollowed.5.
LQA(LeadingQualityAssurance)auditresultsare85%andabove.6.
CSS(CustomerSatisfactionSurvey)resultsareratedonanaveragewith"5"andabove. MAINRESPONSIBILITIESI.
Processguestregistrations,includingthecomputationandcollectionofpayment. II.
Performnightlybalancingofallservicestoensureproperpostingtopropertymanagementsystem.
Performnightlybackupofserver. III.
Prepareexpresscheckoutfolios. IV.
Maintainroomstatusinventory.
V.
Communicateallpertinentshiftinformationto(NightManager)FrontOfficeManagerandotherdeskstaff. VI.
Sendandreceivetelephonecallsandfacsimiles;sortincomingmailandmessages. VII.
Maintainknowledgeofkeycompetitors'products. VIII.
Ensureeffectivecommunicationandworkingrelationshipwiththeoperationsteamandotherdepartmentsforsuccessandtoensureguestsatisfaction. IX.
Ensurepaperworktoguestsandotherdivisionsisprocessedinatimelymanner.
X.
Processallfinancialtransactions,includingtheverificationandprocessingofcreditcardtransactionsinaccordancewithcompanypoliciesandprocedures. XI.
Deliveranyfinancialreportsasrequired. XII.
EnsuretimelycompilationFrontOfficereports. XIII.
Generate,printanddistributedailyandweeklyreports. XIV.
Completeandverifyallauditpaperworkandshiftreports. XV.
Provideguestassistancewhilstensuringcompliancewithallfrontofficepolicies,procedures,standardsandsatisfactionofguests'needs. XVI.
Participateintrainingprogramsasrequired. XVII.
SupportthetraininganddevelopmentinitiativesofHRorotherdepartments. XVIII.
Keepabreastofallemergencyprocedures,hotelpromotions,productknowledge,VIParrivals,upcomingeventsandbriefsdirectsubordinatesaccordinglysothatallFrontOfficeteammembersareabletoanswerguestrequestsandquestions.
Additionalresponsibilitiesandtaskscanbeaddedatanytimeaccordingtotheneedsofthebusinessandofthehotel.
NATIONALITY: Eligible for a working permit in ItalyEDUCATION: Hospitality Management Degree or equivalent in any related field such as Administration or Tourism ManagementEXPERIENCE: To fill the position, we require:2 years experience in a Front Office reception level positionPrevious experience with cashiering preferably in a five star international hotelLANGUAGE: Ability to work and communicate in a multinational environmentItalian-excellentoralandwrittenskillsEnglish-excellentoralandwrittenskillsAdditional language-beneficialCOMPETENCIES: Include the skills the candidate must have to fill this position: Communication skillsComplaint handling skillsTECHNICAL COMPETENCIES:-Computer literacy adapted to the field of training:-Comprehensive Opera PMS knowledge-Microsoft Excel and Statistical knowledge
WiththeSanClementeChurch,top-notcheventspaces,award-winningdining,spa,pool,sportsfacilitiesandaKid'sClub,unforgettableexperiencesawaitourGuestsinthenumber#1HotelinVeniceand#20intheworldasawardedthisyear.
TruetothevaluesoftheSanClementePalacefamily,inwhichourcompanyisrooted,wearecommittedeachdaytoprotectingtheplanet,theterritoryandfirstandforemostpeople,withconcretegestures,evensmallones,tobeputintopracticedaily.
Wearelookingfor: JOBTITLE:NightAuditorDEPARTMENT:FrontOffice
NATIONALITY:EligibleforaworkingpermitinItaly
EDUCATION:
HospitalityManagementDegreeorequivalentinanyrelatedfieldsuchasAdministrationorTourismManagement
EXPERIENCE:
Tofilltheposition,werequire:2yearsexperienceinaFrontOfficereceptionlevelpositionPreviousexperiencewithcashieringpreferablyinafivestarinternationalhotel
LANGUAGE:AbilitytoworkandcommunicateinamultinationalenvironmentItalian-excellentoralandwrittenskillsEnglish-excellentoralandwrittenskillsAdditionallanguage-beneficial
COMPETENCIES:Includetheskillsthecandidatemusthavetofillthisposition: CommunicationskillsComplainthandlingskills
TECHNICALCOMPETENCIES:-Computerliteracyadaptedtothefieldoftraining:-ComprehensiveOperaCloudknowledge-MicrosoftExcelandStatisticalknowledgeSCOPEResponsibleforconductingallnightlyaudit-relateddutieswhileoperatingthehotelfrontdesksystemsforPBX,reservations,andcheck-in/check-outinaccordancewithKempinskistandardsforquality,cleanliness,guestsatisfaction,andsafetyandsecurity.
Theyareresponsibleforthesmoothrunningofthefrontdeskrelateddepartmentsduringthenight.
OVERALLOBJECTIVESThejoboftheNightAuditorisexecutedsatisfactorilywhen:1.
Securityandcomfortofguestsisensuredatalltimes.2.
Revenues,ExpensesandProfitarecloselymonitoredandbudgetedfigures(over)-achieved.3.
Dayendclosingisdoneproperly.4.
FinancialPoliciesandProceduresaresupportedandfollowed.5.
LQA(LeadingQualityAssurance)auditresultsare85%andabove.6.
CSS(CustomerSatisfactionSurvey)resultsareratedonanaveragewith"5"andabove. MAINRESPONSIBILITIESI.
Processguestregistrations,includingthecomputationandcollectionofpayment. II.
Performnightlybalancingofallservicestoensureproperpostingtopropertymanagementsystem.
Performnightlybackupofserver. III.
Prepareexpresscheckoutfolios. IV.
Maintainroomstatusinventory.
V.
Communicateallpertinentshiftinformationto(NightManager)FrontOfficeManagerandotherdeskstaff. VI.
Sendandreceivetelephonecallsandfacsimiles;sortincomingmailandmessages. VII.
Maintainknowledgeofkeycompetitors'products. VIII.
Ensureeffectivecommunicationandworkingrelationshipwiththeoperationsteamandotherdepartmentsforsuccessandtoensureguestsatisfaction. IX.
Ensurepaperworktoguestsandotherdivisionsisprocessedinatimelymanner.
X.
Processallfinancialtransactions,includingtheverificationandprocessingofcreditcardtransactionsinaccordancewithcompanypoliciesandprocedures. XI.
Deliveranyfinancialreportsasrequired. XII.
EnsuretimelycompilationFrontOfficereports. XIII.
Generate,printanddistributedailyandweeklyreports. XIV.
Completeandverifyallauditpaperworkandshiftreports. XV.
Provideguestassistancewhilstensuringcompliancewithallfrontofficepolicies,procedures,standardsandsatisfactionofguests'needs. XVI.
Participateintrainingprogramsasrequired. XVII.
SupportthetraininganddevelopmentinitiativesofHRorotherdepartments. XVIII.
Keepabreastofallemergencyprocedures,hotelpromotions,productknowledge,VIParrivals,upcomingeventsandbriefsdirectsubordinatesaccordinglysothatallFrontOfficeteammembersareabletoanswerguestrequestsandquestions.
Additionalresponsibilitiesandtaskscanbeaddedatanytimeaccordingtotheneedsofthebusinessandofthehotel.
NATIONALITY: Eligible for a working permit in ItalyEDUCATION: Hospitality Management Degree or equivalent in any related field such as Administration or Tourism ManagementEXPERIENCE: To fill the position, we require:2 years experience in a Front Office reception level positionPrevious experience with cashiering preferably in a five star international hotelLANGUAGE: Ability to work and communicate in a multinational environmentItalian-excellentoralandwrittenskillsEnglish-excellentoralandwrittenskillsAdditional language-beneficialCOMPETENCIES: Include the skills the candidate must have to fill this position: Communication skillsComplaint handling skillsTECHNICAL COMPETENCIES:-Computer literacy adapted to the field of training:-Comprehensive Opera PMS knowledge-Microsoft Excel and Statistical knowledge