Ux Researcher – Hybrid, Shape Omnichannel Experience
ZEISS Vision Care Italy is seeking a UX Researcher to shape and enhance the customer experience.
You will understand customer behaviour, analyze feedback and translate insights into business actions, partnering with the Head of Omnichannel Customer Experience and colleagues across Marketing, Sales, Customer Care, IT and Digital.
You will lead qualitative and quantitative studies, monitor satisfaction metrics (NPS, CES, CSI) and help develop the Voice of the Customer program, including personas
#J-*-Ljbffr
You will understand customer behaviour, analyze feedback and translate insights into business actions, partnering with the Head of Omnichannel Customer Experience and colleagues across Marketing, Sales, Customer Care, IT and Digital.
You will lead qualitative and quantitative studies, monitor satisfaction metrics (NPS, CES, CSI) and help develop the Voice of the Customer program, including personas
#J-*-Ljbffr