Customer Service
We are looking for a Customer Service & Back-Office Specialist to join our Italian manufacturing plant in Ostiglia (MN) and support our commercial activities across the Italian, German and French markets.
This is a hands‑on role for someone who enjoys taking responsibility, managing customer inquiries , preparing commercial quotations and handling orders .
Working closely with Industrial Engineering, Production and Sales, the position combines day‑to‑day back‑office activities with a proactive commercial approach.
Key responsibilities:
- Manage customer inquiries and prepare commercial quotations , consolidating costs and verifying pricing and commercial conditions with Ind. Engineering and Sales.
- Manage customer orders , ensuring consistency with agreed quotations and coordinating delivery dates and changes with the relevant departments.
- Follow up on outstanding quotations, tracking customer feedback and offer outcomes.
- Proactively identify new business opportunities , researching potential customers and reactivating inactive customers.
- Maintain accurate customer,
quotation and order information in the ERP system, and prepare sales reports and commercial documentation.
What we are looking for:
- 2+ years of experience in Sales Back Office, Customer Service, Sales Support or similar roles, preferably within small or medium‑sized manufacturing companies.
- Experience in quotation preparation, order management and customer relationships.
- Good knowledge of Microsoft Office and ERP systems; MAGO is a plus.
- Fluent in English ; German and other foreign languages are a plus.
- Proactive commercial mindset , customer‑oriented approach and ability to manage daily activities autonomously in a small manufacturing environment.
- Strong organizational and problem‑solving skills, with accuracy and attention to detail.
What we offer:
- Contract under the Italian CCNL Metalmeccanica Industria.
- Annual gross salary of €28,000 - €35,000, plus meal vouchers.
#J-18808-Ljbffr
This is a hands‑on role for someone who enjoys taking responsibility, managing customer inquiries , preparing commercial quotations and handling orders .
Working closely with Industrial Engineering, Production and Sales, the position combines day‑to‑day back‑office activities with a proactive commercial approach.
Key responsibilities:
- Manage customer inquiries and prepare commercial quotations , consolidating costs and verifying pricing and commercial conditions with Ind. Engineering and Sales.
- Manage customer orders , ensuring consistency with agreed quotations and coordinating delivery dates and changes with the relevant departments.
- Follow up on outstanding quotations, tracking customer feedback and offer outcomes.
- Proactively identify new business opportunities , researching potential customers and reactivating inactive customers.
- Maintain accurate customer,
quotation and order information in the ERP system, and prepare sales reports and commercial documentation.
What we are looking for:
- 2+ years of experience in Sales Back Office, Customer Service, Sales Support or similar roles, preferably within small or medium‑sized manufacturing companies.
- Experience in quotation preparation, order management and customer relationships.
- Good knowledge of Microsoft Office and ERP systems; MAGO is a plus.
- Fluent in English ; German and other foreign languages are a plus.
- Proactive commercial mindset , customer‑oriented approach and ability to manage daily activities autonomously in a small manufacturing environment.
- Strong organizational and problem‑solving skills, with accuracy and attention to detail.
What we offer:
- Contract under the Italian CCNL Metalmeccanica Industria.
- Annual gross salary of €28,000 - €35,000, plus meal vouchers.
#J-18808-Ljbffr