Technical Account Manager
Overview
In this role you will manage the post-sales lifecycle for enterprise customers, translating technology value into business outcomes. You will partner with clients to drive adoption, renewals, and expansion while representing the company’s solutions to both business and technical stakeholders. You’ll lead QBRs, executive discussions, and technical enablement to align customer objectives with platform use and outcomes. This position blends technical credibility with commercial savvy to protect revenue and foster long-term relationships in a remote-capable, Italy-based setting.
Responsabilità
- Drive adoption and utilization of Qualys solutions with enterprise customers
- Own renewal and upsell pipeline, develop account strategy and renewal execution
- Provide functional and technical customer support and deliver compelling presentations
- Lead QBRs/EBRs, roadmap discussions, and strategic planning aligning health with expansion
- Conduct periodic business reviews to link objectives with platform adoption and outcomes
- Perform technical PoCs, demonstrations, and enablement sessions as needed
- Respond to RFIs/RFPs with technical and functional details
- Collaborate with partners to create joint business plans and align goals
- Maintain accurate CRM visibility of opportunities and pipeline
- Advocate for customers by sharing feedback with Product Management and Engineering
- Qualify opportunities using MEDDPICC or similar methodologies
Requisiti fondamentali
- Fluent in Italian and English
- Strong knowledge in security and compliance: Vulnerability Management, Cloud Security, Policy Compliance, IDS/IPS, Network Scanners, PCI, and audit tools
- Experience with federal regulatory compliance issues a plus (ISO 27001, HIPAA, GLBA, SOX)
- Excellent presentation and professional written communication for emails, RFPs, and reports
- Comfortable interacting with all levels from C-level to technical staff
- Organized, analytical, and adept at removing obstacles creatively
- 5–7 years relevant experience
- Bachelor's degree or equivalent experience
- Willingness to travel within sales territory and other locations
- Ability to blend technical expertise with commercial judgment for renewal and growth
- Experience supporting renewals and managing customer success or growth initiatives
- Experience conducting customer business reviews or executive-facing presentations preferred
- presentation skills
- customer focus
- strong communication
- Vulnerability Management
- Cloud Security
- Policy Compliance
In this role you will manage the post-sales lifecycle for enterprise customers, translating technology value into business outcomes. You will partner with clients to drive adoption, renewals, and expansion while representing the company’s solutions to both business and technical stakeholders. You’ll lead QBRs, executive discussions, and technical enablement to align customer objectives with platform use and outcomes. This position blends technical credibility with commercial savvy to protect revenue and foster long-term relationships in a remote-capable, Italy-based setting.
Responsabilità
- Drive adoption and utilization of Qualys solutions with enterprise customers
- Own renewal and upsell pipeline, develop account strategy and renewal execution
- Provide functional and technical customer support and deliver compelling presentations
- Lead QBRs/EBRs, roadmap discussions, and strategic planning aligning health with expansion
- Conduct periodic business reviews to link objectives with platform adoption and outcomes
- Perform technical PoCs, demonstrations, and enablement sessions as needed
- Respond to RFIs/RFPs with technical and functional details
- Collaborate with partners to create joint business plans and align goals
- Maintain accurate CRM visibility of opportunities and pipeline
- Advocate for customers by sharing feedback with Product Management and Engineering
- Qualify opportunities using MEDDPICC or similar methodologies
Requisiti fondamentali
- Fluent in Italian and English
- Strong knowledge in security and compliance: Vulnerability Management, Cloud Security, Policy Compliance, IDS/IPS, Network Scanners, PCI, and audit tools
- Experience with federal regulatory compliance issues a plus (ISO 27001, HIPAA, GLBA, SOX)
- Excellent presentation and professional written communication for emails, RFPs, and reports
- Comfortable interacting with all levels from C-level to technical staff
- Organized, analytical, and adept at removing obstacles creatively
- 5–7 years relevant experience
- Bachelor's degree or equivalent experience
- Willingness to travel within sales territory and other locations
- Ability to blend technical expertise with commercial judgment for renewal and growth
- Experience supporting renewals and managing customer success or growth initiatives
- Experience conducting customer business reviews or executive-facing presentations preferred
- presentation skills
- customer focus
- strong communication
- Vulnerability Management
- Cloud Security
- Policy Compliance