Product Support Engineer
Overview
In this role, you will support Teradyne Robotics customers across SEMEA and UK to ensure reliable, safe operation of MiR and Universal Robots solutions. You will own and resolve complex issues, deliver training, and stay current with product updates. You’ll help drive our growing global Technical Support capability from Turin, collaborating with cross‑functional teams. This is a hands‑on, customer‑facing position in a fast‑paced, international environment with travel up to 30% and a strong impact on customer success.
Retribuzione / Benefits
- Starting salary 38900 + VC
- Local candidates only
- Opportunities to work in a global, innovative environment
Responsabilità
- Take ownership of support cases and drive resolution with high technical quality
- Troubleshoot and resolve complex issues remotely and onsite to ensure customer satisfaction
- Deliver technical training sessions to partners and customers
- Stay up to date with latest MiR and UR product releases, features and docs
- Prioritize workload based on case severity and KPIs
- Travel up to 30% for planned and short‑notice visits
Requisiti fondamentali
- BSc in Engineering
- 1–3 years in Technical Support, R&D;, or similar
- Strong troubleshooting and solution‑oriented mindset
- Ability to work independently and manage multiple priorities
- Team‑oriented in a fast‑paced, international setting
- Excellent English; French and/or Spanish a plus
- Solid IT basics with Linux, Wi‑Fi, LAN, networking a plus
- Proactive, customer‑focused
- Strong communication skills
- Structured, organized work style
- Hands‑on robotics experience with collaborative robots and/or autonomous mobile robots
- Familiarity with Linux OS, networking basics
- Understanding of hardware and software ecosystems for robotics
In this role, you will support Teradyne Robotics customers across SEMEA and UK to ensure reliable, safe operation of MiR and Universal Robots solutions. You will own and resolve complex issues, deliver training, and stay current with product updates. You’ll help drive our growing global Technical Support capability from Turin, collaborating with cross‑functional teams. This is a hands‑on, customer‑facing position in a fast‑paced, international environment with travel up to 30% and a strong impact on customer success.
Retribuzione / Benefits
- Starting salary 38900 + VC
- Local candidates only
- Opportunities to work in a global, innovative environment
Responsabilità
- Take ownership of support cases and drive resolution with high technical quality
- Troubleshoot and resolve complex issues remotely and onsite to ensure customer satisfaction
- Deliver technical training sessions to partners and customers
- Stay up to date with latest MiR and UR product releases, features and docs
- Prioritize workload based on case severity and KPIs
- Travel up to 30% for planned and short‑notice visits
Requisiti fondamentali
- BSc in Engineering
- 1–3 years in Technical Support, R&D;, or similar
- Strong troubleshooting and solution‑oriented mindset
- Ability to work independently and manage multiple priorities
- Team‑oriented in a fast‑paced, international setting
- Excellent English; French and/or Spanish a plus
- Solid IT basics with Linux, Wi‑Fi, LAN, networking a plus
- Proactive, customer‑focused
- Strong communication skills
- Structured, organized work style
- Hands‑on robotics experience with collaborative robots and/or autonomous mobile robots
- Familiarity with Linux OS, networking basics
- Understanding of hardware and software ecosystems for robotics