Onsite Support Engineer
Infosys BPM is a leading international digital services and consulting company.
We support companies in 46 countries.
While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow!
Responsibilities:
Application and OS Maintenance
: Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions
Diagnostic Troubleshooting
: Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices
Incident and Problem Management
: Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software
Performance Monitoring
: Monitor and address performance-related issues
User Training and Advice
: Provide advice, training, and corrections (permanent or temporary) to users
Documentation and Enhancements
: Update or create documentation, manipulate data, and define enhancements
Collaboration
: Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third-party support provider
Required skills:
2 years' experience in a customer-focused End-user support role is valuable.
This could include roles like
Help Desk Technician
,
Desktop Support Specialist
, or similar positions
Customer-Focused Support:
Experience in a customer-focused end-user support function covering EUC and software/OS installations and support
Incident Resolution
: Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs)
Microsoft Product Knowledge
: Good knowledge of Microsoft's product offerings, including high-level capabilities and competitor products.
#J-*****-Ljbffr
We support companies in 46 countries.
While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow!
Responsibilities:
Application and OS Maintenance
: Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions
Diagnostic Troubleshooting
: Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices
Incident and Problem Management
: Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software
Performance Monitoring
: Monitor and address performance-related issues
User Training and Advice
: Provide advice, training, and corrections (permanent or temporary) to users
Documentation and Enhancements
: Update or create documentation, manipulate data, and define enhancements
Collaboration
: Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third-party support provider
Required skills:
2 years' experience in a customer-focused End-user support role is valuable.
This could include roles like
Help Desk Technician
,
Desktop Support Specialist
, or similar positions
Customer-Focused Support:
Experience in a customer-focused end-user support function covering EUC and software/OS installations and support
Incident Resolution
: Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs)
Microsoft Product Knowledge
: Good knowledge of Microsoft's product offerings, including high-level capabilities and competitor products.
#J-*****-Ljbffr