Customer Education Program Manager
Overview
In this role, you design and deliver customer-focused training that helps Deel clients maximize platform value. You’ll run live workshops, create tailored programs for strategic accounts, and support certification and self-serve learning options. You’ll collaborate with Customer Success, Sales, and Product to translate product knowledge into practical skills. Expect travel to customer sites to deliver on-site sessions. You join a fast-paced, global SaaS environment shaping how customers learn and adopt Deel’s platform.
Retribuzione / Benefits
- travel for customer training
- stock grant opportunities
- optional flexible office membership
- inclusive benefits and total rewards programs
- worldwide opportunities
- currency-adjusted salary considerations
Responsabilità
- Plan and deliver live instructor-led training for customers at all levels, including travel to sites and events
- Develop custom training programs with cross-functional partners for strategic accounts and new product rollouts
- Create facilitator guides, slide decks, hands-on exercises, demos, and job aids
- Convert live content into scalable self-paced courses and learning paths
- Support customer certification tracks and exams to validate skills
- Drive training registrations and attendance through targeted outreach and cross-team collaboration
- Coordinate with Product, Customer Success, Support, and Marketing to keep content aligned with releases and feedback
- Track metrics like attendance, completion, CSAT, certification rates, and impact on adoption
Requisiti fondamentali
- 3+ years in customer education or enablement
- Proven experience in live instructor-led training for external audiences
- Experience designing custom training programs
- Knowledge of instructional design and adult learning principles
- Strong presentation and communication skills
- Experience with LMS, webinar tools, or certification platforms
- Analytical mindset for data-driven improvements
- Ability to manage multiple projects and stakeholders
- Ability to travel for customer training engagements (approximately X% of time)
- Experience in fast-paced SaaS or tech environments
- Self-starter, proactive, and results-driven
- Strong presentation and communication
- Relationship-building with customers and internal partners
- Independent work and initiative
- Instructional design
- Learning Management Systems (LMS)
- Webinar/virtual training tools
In this role, you design and deliver customer-focused training that helps Deel clients maximize platform value. You’ll run live workshops, create tailored programs for strategic accounts, and support certification and self-serve learning options. You’ll collaborate with Customer Success, Sales, and Product to translate product knowledge into practical skills. Expect travel to customer sites to deliver on-site sessions. You join a fast-paced, global SaaS environment shaping how customers learn and adopt Deel’s platform.
Retribuzione / Benefits
- travel for customer training
- stock grant opportunities
- optional flexible office membership
- inclusive benefits and total rewards programs
- worldwide opportunities
- currency-adjusted salary considerations
Responsabilità
- Plan and deliver live instructor-led training for customers at all levels, including travel to sites and events
- Develop custom training programs with cross-functional partners for strategic accounts and new product rollouts
- Create facilitator guides, slide decks, hands-on exercises, demos, and job aids
- Convert live content into scalable self-paced courses and learning paths
- Support customer certification tracks and exams to validate skills
- Drive training registrations and attendance through targeted outreach and cross-team collaboration
- Coordinate with Product, Customer Success, Support, and Marketing to keep content aligned with releases and feedback
- Track metrics like attendance, completion, CSAT, certification rates, and impact on adoption
Requisiti fondamentali
- 3+ years in customer education or enablement
- Proven experience in live instructor-led training for external audiences
- Experience designing custom training programs
- Knowledge of instructional design and adult learning principles
- Strong presentation and communication skills
- Experience with LMS, webinar tools, or certification platforms
- Analytical mindset for data-driven improvements
- Ability to manage multiple projects and stakeholders
- Ability to travel for customer training engagements (approximately X% of time)
- Experience in fast-paced SaaS or tech environments
- Self-starter, proactive, and results-driven
- Strong presentation and communication
- Relationship-building with customers and internal partners
- Independent work and initiative
- Instructional design
- Learning Management Systems (LMS)
- Webinar/virtual training tools