Information Systems Analyst
h3Information Systems Analyst – CRM and Service Area /h3 pCompany Marchesini Group S.p.
A. Location Pianoro, Italia Functional Area ICT and Information Systems Compensation Range 35.000, ,00 EUR per year /p pEstablished in Pianoro in 1974 by virtue of the shrewd intuition of Massimo Marchesini, over the years the company has grown from a small, local business into a major industrial enterprise, thanks to a continuous process of mergers and acquisitions of complementary companies. Despite its present-day multinational dimension, the group has never betrayed the human spirit and artisan production that characterised its early days, and these traits still exist today alongside the latest innovations in robotics and digitalisation. /p h3Position /h3 pWe are looking for a bCRM Analyst /b who is eager to contribute to the evolution of digital solutions dedicated to customer relationship management. The successful candidate will join a dynamic and collaborative team, playing a key role in analyzing, optimizing, and enhancing sales and customer service processes through the bMicrosoft Dynamics 365 /b platform. /p pYou will work closely with business stakeholders and technical teams, translating operational needs into innovative, high-value solutions. /p h3Key Responsibilities /h3 ul liAnalyze business processes and gather functional requirements from internal stakeholders. /li liContribute to the evolution of CRM, Customer Service, Field Service, and customer portal platforms. /li liDesign and implement application solutions that support business objectives and enhance the user experience.
/li liManage corrective and evolutionary maintenance activities for CRM applications and integrated custom solutions. /li liCollaborate with developers, technology partners, and key users to ensure the effectiveness of implemented solutions. /li liSupport end users through training, coaching, and continuous process improvement initiatives. /li liParticipate in digital transformation projects, contributing to the adoption of Microsoft Dynamics 365 best practices. /li /ul h3Requirements /h3 ul liAt least b3 years of experience /b in roles such as Functional Analyst, Application Analyst, or CRM Analyst. /li liStrong knowledge of the bMicrosoft Dynamics 365 /b platform, particularly the following modules: ul liSales /li liMarketing / Customer Insights /li liCustomer Service /li liField Service /li /ul /li liExperience in the configuration and bfunctional customization /b of Dynamics 365. /li liAbility to analyze complex processes and translate business needs into functional requirements. /li liStrong problem-solving skills, results-oriented mindset, and a collaborative approach to teamwork. /li liExcellent communication and interpersonal skills, with the ability to interact effectively with both technical and business stakeholders. /li /ul h3Nice-to-Have Qualifications /h3 ul liDegree in a bSTEM discipline /b (Computer Science, Engineering, Mathematics, Physics, or related fields). /li liKnowledge of the bMicrosoft Power Platform /b ecosystem, including: ul liPower Apps /li liPower Automate /li liPower BI /li /ul /li liExperience in bdigital transformation /b and bcustomer experience /b environments. /li /ul h3Other information /h3 ul liDynamic and constantly evolving environment /li liFocus on people and their professional growth /li /ul #J-18808-Ljbffr
A. Location Pianoro, Italia Functional Area ICT and Information Systems Compensation Range 35.000, ,00 EUR per year /p pEstablished in Pianoro in 1974 by virtue of the shrewd intuition of Massimo Marchesini, over the years the company has grown from a small, local business into a major industrial enterprise, thanks to a continuous process of mergers and acquisitions of complementary companies. Despite its present-day multinational dimension, the group has never betrayed the human spirit and artisan production that characterised its early days, and these traits still exist today alongside the latest innovations in robotics and digitalisation. /p h3Position /h3 pWe are looking for a bCRM Analyst /b who is eager to contribute to the evolution of digital solutions dedicated to customer relationship management. The successful candidate will join a dynamic and collaborative team, playing a key role in analyzing, optimizing, and enhancing sales and customer service processes through the bMicrosoft Dynamics 365 /b platform. /p pYou will work closely with business stakeholders and technical teams, translating operational needs into innovative, high-value solutions. /p h3Key Responsibilities /h3 ul liAnalyze business processes and gather functional requirements from internal stakeholders. /li liContribute to the evolution of CRM, Customer Service, Field Service, and customer portal platforms. /li liDesign and implement application solutions that support business objectives and enhance the user experience.
/li liManage corrective and evolutionary maintenance activities for CRM applications and integrated custom solutions. /li liCollaborate with developers, technology partners, and key users to ensure the effectiveness of implemented solutions. /li liSupport end users through training, coaching, and continuous process improvement initiatives. /li liParticipate in digital transformation projects, contributing to the adoption of Microsoft Dynamics 365 best practices. /li /ul h3Requirements /h3 ul liAt least b3 years of experience /b in roles such as Functional Analyst, Application Analyst, or CRM Analyst. /li liStrong knowledge of the bMicrosoft Dynamics 365 /b platform, particularly the following modules: ul liSales /li liMarketing / Customer Insights /li liCustomer Service /li liField Service /li /ul /li liExperience in the configuration and bfunctional customization /b of Dynamics 365. /li liAbility to analyze complex processes and translate business needs into functional requirements. /li liStrong problem-solving skills, results-oriented mindset, and a collaborative approach to teamwork. /li liExcellent communication and interpersonal skills, with the ability to interact effectively with both technical and business stakeholders. /li /ul h3Nice-to-Have Qualifications /h3 ul liDegree in a bSTEM discipline /b (Computer Science, Engineering, Mathematics, Physics, or related fields). /li liKnowledge of the bMicrosoft Power Platform /b ecosystem, including: ul liPower Apps /li liPower Automate /li liPower BI /li /ul /li liExperience in bdigital transformation /b and bcustomer experience /b environments. /li /ul h3Other information /h3 ul liDynamic and constantly evolving environment /li liFocus on people and their professional growth /li /ul #J-18808-Ljbffr