Front Office Manager
h3Yourmaintasks: /h3ulliBeCasaMonti’sambassadortocustomersandpartners,andhaveathoroughknowledgeofourestablishment'senvironment /liliYouwillsupervisetheteamofreceptionists,valetsandbaggagehandlersandprovidefeedbackontheirperformance. /liliIntheabsenceofthereservationsdepartment,youwillmanagereservationrequestsCheckandfollowuponallreservations /liliBuildloyaltyamongexistingcustomersandensurethesatisfactionofnewcustomers /liliMonitor,handleandresolvecustomerdisputesinclosecollaborationwithyourlinemanagers /liliManageFrontOfficeschedules /liliProvidetrainingforFrontOfficeteams /liliGivetoursoftheestablishmenttoprofessionalsandcustomers /liliSupervisetheteamofreceptionists,valetsandbaggagehandlersandprovidefeedbackontheirperformanceEnsuringthatFrontOfficeproceduresarecompliedwith,updatedandoptimized /liliControlandmonitoraccountsreceivable /liliDevelopthehotel'sturnoverthroughupsellactions /liliEnsurepropermanagementofthecashregister,dailyclosingsandcommissioninvoices /liliManage,motivateandorganizetheworkoftheteamsinordertooptimizecustomersatisfaction /liliParticipateinandleadHeadofDepartmentmeetings /liliYouwillberesponsibleforwelcomingguestsandallocatingrooms,workingcloselywiththehousekeepingdepartment. /li /ul #J-18808-Ljbffr