Rep Cust Svc II
Overview
In this role you maintain direct contact with customers before and after sales to foster strong relationships and support revenue through CRM. You collaborate with multiple departments to meet service and maintenance sales goals and assist in capturing accurate equipment issue data for reports. You may contribute in pre-sale, post-sale, or both, shaping a positive customer experience and supporting the sales team. This position offers a hands-on chance to impact customer satisfaction and service success in a dynamic environment.
Responsabilità
- Maintain customer contact via phone, email, chat or social media
- Support sales team by managing customer relationships (CRM)
- Coordinate with various departments to achieve maintenance services sales goals
- Collect and report equipment failure data to management
- Contribute to pre-sale and/or post-sale activities as needed
Requisiti fondamentali
- Bachelor
- 2-4 years of professional experience
- strong communication skills
- customer-service experience
- CRM experience or familiarity
- ability to collaborate cross-functionally
- communication
- relationship-building
- cross-functional collaboration
- CRM
- reporting/data collection
- customer service tools
In this role you maintain direct contact with customers before and after sales to foster strong relationships and support revenue through CRM. You collaborate with multiple departments to meet service and maintenance sales goals and assist in capturing accurate equipment issue data for reports. You may contribute in pre-sale, post-sale, or both, shaping a positive customer experience and supporting the sales team. This position offers a hands-on chance to impact customer satisfaction and service success in a dynamic environment.
Responsabilità
- Maintain customer contact via phone, email, chat or social media
- Support sales team by managing customer relationships (CRM)
- Coordinate with various departments to achieve maintenance services sales goals
- Collect and report equipment failure data to management
- Contribute to pre-sale and/or post-sale activities as needed
Requisiti fondamentali
- Bachelor
- 2-4 years of professional experience
- strong communication skills
- customer-service experience
- CRM experience or familiarity
- ability to collaborate cross-functionally
- communication
- relationship-building
- cross-functional collaboration
- CRM
- reporting/data collection
- customer service tools