Senior CRM Specialist
pRetail network is the beating heart of our business. With over 2000 stores around the world, we are close to our customers by inspiring them in their shopping. /p h3About the role: /h3 ul liContribute to the management and development of CRM initiatives and loyalty programs across OVS Group brands and international markets, in collaboration with the other CRM team members /li liPlan and execute multichannel CRM activities aimed at driving customer acquisition, engagement, retention, frequency and customer value /li liDevelop personalized customer communications across CRM channels and in-store loyalty materials /li liDevelop customer segmentation and targeting strategies based on customer profiles, purchasing behaviour, engagement and lifecycle /li liAnalyse customer data, campaign performance and key CRM loyalty KPIs, identifying trends, opportunities and translating insights into actionable CRM initiatives /li liContribute to maintaining and improving customer database quality, completeness and enrichment /li liWork closely with Retail, Digital, Marketing, IT, Data Analytics, Legal and local market teams to ensure the effective implementation of CRM projects /li liDevelop and deliver CRM and loyalty training materials for store and local teams /li /ul h3What We're Looking For: /h3 ul liSolid experience in CRM and loyalty programs, preferably within the Retail or Fashion industry . /li liExperience in multi-country projects and the ability to adapt CRM approaches to different markets and local needs. /li liProven experience with CRM platforms, preferably the Salesforce ecosystem (Marketing Cloud and/or Service Cloud) or equivalent solutions. /li liHands-on experience with analytics and reporting tools, preferably Google Looker or similar platforms.
/li liStrong understanding of CRM, loyalty and Retail KPIs, with the ability to translate data and insights into actionable CRM initiatives. /li liSolid project management skills, with the ability to autonomously manage multiple projects and stakeholders. /li liStrong digital and innovation-oriented mindset. /liliExcellent communication and presentation skills. /li liA strong team player, able to work effectively with cross-functional and international teams. /li /ul h3Why Join Us? /h3 pIn OVS Group you will find a structured company, a dynamic and strongly results-oriented environment. We are innovating tradition, with a strong investment in new technologies, to offer customers and employees an increasingly omnichannel and digital experience, without neglecting attention to the environment, the future and sustainability. /p pThe opportunity is full time, with bannual salary range /b bbetween 35.000 euro - 40.000 euro /b. /p h3Additional benefits in joining us: /h3 ul liWellbeing Parenting: Programs dedicated to physical and mental wellbeing and parenting support /li liWellness area with free courses such as yoga, pilates, and functional training /li liLearning Development: Technical-specialist and managerial training programs and opportunities for continuous skill development /li liCompany Cafeteria /li li25% discount on all our brands /li liAccess to exclusive employee perks across the group (travel, electronics, and more) /li liFlexible start times and lavoro da remoto options /li liMedical consultation and 8 additional hours of paid leave annually for medical appointments /li liHealth insurance included once a permanent contract is secured /li /ul h3WEAR YOUR CHANCE /h3 pbWe are your chance! /b /p #J-18808-Ljbffr
/li liStrong understanding of CRM, loyalty and Retail KPIs, with the ability to translate data and insights into actionable CRM initiatives. /li liSolid project management skills, with the ability to autonomously manage multiple projects and stakeholders. /li liStrong digital and innovation-oriented mindset. /liliExcellent communication and presentation skills. /li liA strong team player, able to work effectively with cross-functional and international teams. /li /ul h3Why Join Us? /h3 pIn OVS Group you will find a structured company, a dynamic and strongly results-oriented environment. We are innovating tradition, with a strong investment in new technologies, to offer customers and employees an increasingly omnichannel and digital experience, without neglecting attention to the environment, the future and sustainability. /p pThe opportunity is full time, with bannual salary range /b bbetween 35.000 euro - 40.000 euro /b. /p h3Additional benefits in joining us: /h3 ul liWellbeing Parenting: Programs dedicated to physical and mental wellbeing and parenting support /li liWellness area with free courses such as yoga, pilates, and functional training /li liLearning Development: Technical-specialist and managerial training programs and opportunities for continuous skill development /li liCompany Cafeteria /li li25% discount on all our brands /li liAccess to exclusive employee perks across the group (travel, electronics, and more) /li liFlexible start times and lavoro da remoto options /li liMedical consultation and 8 additional hours of paid leave annually for medical appointments /li liHealth insurance included once a permanent contract is secured /li /ul h3WEAR YOUR CHANCE /h3 pbWe are your chance! /b /p #J-18808-Ljbffr