Emergency Response Manager
h3Job Description /h3 pWithin our bEmergency Response Business Continuity area /b, we are looking for colleagues who are ready to help Costa navigate critical situations with preparedness, clarity, and effective coordination. If you are passionate about playing a key role in coordinating Costa’s response to emergencies while safeguarding guests and crew members, business operations and our brand reputation, this role is for you! /p h3How you'll live your ambition: /h3 pBased in Genoa, the Emergency Response Manager within the Crisis Management Business Continuity dept, will play a key role in safeguarding guests, crew members, business operations, and the Costa brand during emergencies and business disruptions. You will support coordinated crisis response and the continuous development of Costa’s preparedness, resilience, and business continuity capabilities across shoreside offices and shipboard. /p h3Demonstrate your passion /h3 ul liYou will act as a key member of Costa’s emergency response organization, coordinating and supporting the management of incidents affecting guests, crew, operations, or corporate reputation. /li liYou will connect the relevant operational and corporate stakeholders to enable a timely, aligned, and effective response throughout the incident lifecycle. /li liYour coordination skills will shine as you keep stakeholders appropriately informed and aligned, even when information is evolving and decisions are time-critical. /li /ul h3Get things right /h3 ul liYou will coordinate activities effectively by assessing potential impacts and anticipating scenarios that could arise and lead to further escalation. /li liYou will contribute to post-incident reviews, lessons learned, and corrective action tracking, turning experience into stronger organizational resilience. /li liYou will help activate and coordinate Business Continuity Plans during major disruptions /li liYou will support the annual review of Business Impact Analyses and Plans development, maintenance, testing,
and continuous improvement of Costa’s Business Continuity Program. /li /ul h3Foster collaborative communities /h3 ul liYou will work across Costa and CMG, engaging operational teams, shipboard leaders, Corporate Communications, Legal, medical and technical functions, and different crisis functions. /li liYou will participate in cross-functional projects that strengthen emergency coordination, communication, business resilience, and operational recovery capabilities /li /ul h3What makes you unique /h3 ul liYou combine a proactive, solutions-oriented approach with a strong sense of urgency and responsiveness. /li liYou have a professional experience in the same role of at least 3 - 5 years /li liYou are comfortable working across functions and organizational levels in an international and operationally complex environment. /li liYou communicate clearly and credibly, influencing stakeholders and bringing together different perspectives in high-pressure and rapidly evolving situations. /li liYou are committed to continuous improvement and to building a strong culture of preparedness and resilience. /li liFluency in English completes your profile. /li liYou are available to provide round-the-clock support when on duty. /li /ul h3What We Offer /h3 h3Your Journey with Us /h3 pAt Costa, we make your onboarding experience smooth and welcoming, with flexible smart working policy. /p h3Benefits That Matter /h3 pEnjoy daily meal vouchers, exclusive discounts, and access to our platform for sports, travel, and cultural perks. We also provide free medical insurance and additional welfare benefits for you and your family.
/p h3Lifestyle Family Care /h3 pCelebrate life’s milestones with special gifts, enjoy discounts on cruises and onboard services, and agevolazioni from convenient solutions like Amazon Hub Lockers in our Genoa offices. /p h3Growth Engagement /h3 pWe invest in your development through tailored learning programs, volunteering opportunities, and wellbeing initiatives. Our loyalty program and community events make Costa not just a workplace but a place to belong. /p h3Your employment /h3 pOpen-term, full-time, hybrid. /p pCBA: "Contratto Unico dell'Industria armatoriale - Sezione 15 per il personale di Terra". /p pSalary Range: 50.000- 60.000€ based on skills and professional experience and individual incentive scheme. /p h3Who We Are /h3 pOur community brings together individuals from different parts of the world, fostering connections and collaboration across cultures, enriched by different perspectives and experiences. We are here to bring happiness and provide unforgettable memories and experiences to our guests. /p pCosta belongs to the Carnival Corporation plc Group, the largest cruise company in the world. We are the only Italian cruise company flying the Italian flag, sailing the world’s seas for more than 75 years, offering our guests a unique experience on board and on land. /p pWe are united by a shared passion: to drive success and live our ambition. Whether on board or shoreside, we bring energy, creativity, and a spirit of adventure to everything we do. /p h3Start your journey with us /h3 pDuring the interview, all stages of the selection process will be explained to you. If you want to learn more, visit the following website: /p pCosta is like a world within a world. Onboard and ashore, we are committed to providing equal opportunities to all, regardless of gender, ethnicity, belief, disability, sexual orientation, or any other characteristic that makes us unique. Every individual is valued and respected for who they are. /p pOnboard your journey with us and explore your potential. /p p#Costa /p #J-18808-Ljbffr
and continuous improvement of Costa’s Business Continuity Program. /li /ul h3Foster collaborative communities /h3 ul liYou will work across Costa and CMG, engaging operational teams, shipboard leaders, Corporate Communications, Legal, medical and technical functions, and different crisis functions. /li liYou will participate in cross-functional projects that strengthen emergency coordination, communication, business resilience, and operational recovery capabilities /li /ul h3What makes you unique /h3 ul liYou combine a proactive, solutions-oriented approach with a strong sense of urgency and responsiveness. /li liYou have a professional experience in the same role of at least 3 - 5 years /li liYou are comfortable working across functions and organizational levels in an international and operationally complex environment. /li liYou communicate clearly and credibly, influencing stakeholders and bringing together different perspectives in high-pressure and rapidly evolving situations. /li liYou are committed to continuous improvement and to building a strong culture of preparedness and resilience. /li liFluency in English completes your profile. /li liYou are available to provide round-the-clock support when on duty. /li /ul h3What We Offer /h3 h3Your Journey with Us /h3 pAt Costa, we make your onboarding experience smooth and welcoming, with flexible smart working policy. /p h3Benefits That Matter /h3 pEnjoy daily meal vouchers, exclusive discounts, and access to our platform for sports, travel, and cultural perks. We also provide free medical insurance and additional welfare benefits for you and your family.
/p h3Lifestyle Family Care /h3 pCelebrate life’s milestones with special gifts, enjoy discounts on cruises and onboard services, and agevolazioni from convenient solutions like Amazon Hub Lockers in our Genoa offices. /p h3Growth Engagement /h3 pWe invest in your development through tailored learning programs, volunteering opportunities, and wellbeing initiatives. Our loyalty program and community events make Costa not just a workplace but a place to belong. /p h3Your employment /h3 pOpen-term, full-time, hybrid. /p pCBA: "Contratto Unico dell'Industria armatoriale - Sezione 15 per il personale di Terra". /p pSalary Range: 50.000- 60.000€ based on skills and professional experience and individual incentive scheme. /p h3Who We Are /h3 pOur community brings together individuals from different parts of the world, fostering connections and collaboration across cultures, enriched by different perspectives and experiences. We are here to bring happiness and provide unforgettable memories and experiences to our guests. /p pCosta belongs to the Carnival Corporation plc Group, the largest cruise company in the world. We are the only Italian cruise company flying the Italian flag, sailing the world’s seas for more than 75 years, offering our guests a unique experience on board and on land. /p pWe are united by a shared passion: to drive success and live our ambition. Whether on board or shoreside, we bring energy, creativity, and a spirit of adventure to everything we do. /p h3Start your journey with us /h3 pDuring the interview, all stages of the selection process will be explained to you. If you want to learn more, visit the following website: /p pCosta is like a world within a world. Onboard and ashore, we are committed to providing equal opportunities to all, regardless of gender, ethnicity, belief, disability, sexual orientation, or any other characteristic that makes us unique. Every individual is valued and respected for who they are. /p pOnboard your journey with us and explore your potential. /p p#Costa /p #J-18808-Ljbffr