Quality Customer Experience & Complaints Analyst
Vertiv Co is seeking a Quality Customer Experience and Complaints Analyst to join our team in Tognana, Italy. The role focuses on supporting new product introductions and serving as the point of contact between NPDI and other departments to ensure swift, high-quality resolution of customer cases.
You will manage cases from opening to resolution, perform root cause analyses, and coordinate 8D meetings with internal teams, field involvement, and top management as needed.
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You will manage cases from opening to resolution, perform root cause analyses, and coordinate 8D meetings with internal teams, field involvement, and top management as needed.
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