Technical Service Data Analyst
OverviewAs a Technical Services Performance Specialist, you will monitor and optimize Technical Service processes across Technogym subsidiaries. You’ll translate data into actionable improvements to boost service excellence and customer satisfaction. You’ll train teams remotely and on-site, and ensure consistent reporting across the global organization. Your work will shape performance initiatives and enable ongoing improvement in service delivery.
Responsabilità
Analyze data and KPIs in Technical Service to spot trends and improvement opportunitiesProvide direct support to subsidiaries to boost efficiency and streamline processesDeliver training sessions to subsidiary colleagues, remotely or on-siteTransfer know-how on reporting and monitoring tools across the Technical Service organizationManage processes (e.g., Warranty Refund) with subsidiaries and distributors to ensure correct,
timely executionHelp collect and formalize business specs for developing and improving reporting toolsSupport adherence to key processes to ensure data accurately reflects service levelContribute to define and implement performance improvement plans and monitor progress with subsidiary teamsContribute to implementing Technical Services strategic fundamentals with a continuous improvement mindset
Requisiti fondamentali
Passion for fitness, proactive and ethicalExperience in fitness industry desirableExcellent analytical and communication skills; curiosity and creativityMaster's Degree in Engineering (or related field)1–2 years in Technical Service, After Sales or related rolesProficiency in ERP systems and IT tools (e.g., Salesforce, Excel, PowerPoint)Knowledge of project management methodologies and toolsEnglish proficiency (CEFR B2)Availability for international business tripsAbility to execute tasks quickly and accuratelyGood teamwork and listening skillsAnalytical thinkingStrong communicationCuriosityERP systemsSalesforceExcel
Responsabilità
Analyze data and KPIs in Technical Service to spot trends and improvement opportunitiesProvide direct support to subsidiaries to boost efficiency and streamline processesDeliver training sessions to subsidiary colleagues, remotely or on-siteTransfer know-how on reporting and monitoring tools across the Technical Service organizationManage processes (e.g., Warranty Refund) with subsidiaries and distributors to ensure correct,
timely executionHelp collect and formalize business specs for developing and improving reporting toolsSupport adherence to key processes to ensure data accurately reflects service levelContribute to define and implement performance improvement plans and monitor progress with subsidiary teamsContribute to implementing Technical Services strategic fundamentals with a continuous improvement mindset
Requisiti fondamentali
Passion for fitness, proactive and ethicalExperience in fitness industry desirableExcellent analytical and communication skills; curiosity and creativityMaster's Degree in Engineering (or related field)1–2 years in Technical Service, After Sales or related rolesProficiency in ERP systems and IT tools (e.g., Salesforce, Excel, PowerPoint)Knowledge of project management methodologies and toolsEnglish proficiency (CEFR B2)Availability for international business tripsAbility to execute tasks quickly and accuratelyGood teamwork and listening skillsAnalytical thinkingStrong communicationCuriosityERP systemsSalesforceExcel