Customer Success Manager (Contract)
Today, we are 80+ people, serve 900+ customers, raised €12 million in 2026 , and are expanding internationally.
We are building the operating system for construction: helping contractors manage job sites, data, cash flow, and operations through technology, automation, and AI.
To power one in every three construction sites in Europe.
Our customer base is growing fast and our first major renewal waves are approaching.
We are building a proactive, commercial Customer Success motion from the ground up.
New products are creating new opportunities to grow with our customers.
Your impact will be visible in retention, expansion, and customer trust.
Protect recurring revenue, expand customer value and prevent avoidable churn.
Own the commercial customer journey before renewal: understand account health, reconnect customers with value, lead renewal and upsell conversations, and act before risk becomes churn.
Proactively engage customers 90 days before renewal and own the action plan.
Identify upsell opportunities based on customer needs and product value.
Prioritize accounts using product usage and customer sentiment .
Use HubSpot, PostHog, Intercom and Vitally to track adoption, health, and feedback.
Partner with Customer Success, Sales, Product to remove blockers.
Bring customer insights back to the business and Product team.
Commercial confidence with genuine customer obsession.
You are an Italian speaker on a native-like level (Mandatory requirement).
You have experience in Account Management, Customer Success, renewals, or another customer-facing commercial role .
You are comfortable asking for commitment and leading commercial conversations.
You are proactive: you act before a customer becomes a churn risk.
You can navigate difficult conversations without becoming passive or defensive.
You care about the customer without losing sight of commercial outcomes .
You can manage a portfolio, prioritize risk, and keep CRM data and next steps accurate.
You use data and customer signals to decide where to focus.
Experience in B2B SaaS, fintech, vertical software, or SME-focused products .
Experience managing high-volume customer portfolios.
We move fast, raise the bar and take ownership.
Customer obsession does not mean saying yes to everything. It means understanding what customers need, being honest about what creates value, and owning the next step.
Pillar is not for you if you prefer reactive account management, avoid commercial tension, or see renewals as an administrative deadline.
Real ownership of customer and revenue outcomes.
- €30,000-€35,000 gross annual base salary , depending on experience and location.
- Variable premio linked to net revenue retention .
- Close collaboration with Customer Success leadership and cross-functional teams.
- Real responsibility, autonomy, and room to grow as Pillar scales.
30-min Talent Call : Experience, motivation and ambitions.
- Role Interview + Business Case : Meet the Customer Success team and work through a real customer scenario.
- The best renewal conversations don’t start when a contract is about to expire.
They start when someone notices early, asks the right question and reconnects the customer with value.
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We are building the operating system for construction: helping contractors manage job sites, data, cash flow, and operations through technology, automation, and AI.
To power one in every three construction sites in Europe.
Our customer base is growing fast and our first major renewal waves are approaching.
We are building a proactive, commercial Customer Success motion from the ground up.
New products are creating new opportunities to grow with our customers.
Your impact will be visible in retention, expansion, and customer trust.
Protect recurring revenue, expand customer value and prevent avoidable churn.
Own the commercial customer journey before renewal: understand account health, reconnect customers with value, lead renewal and upsell conversations, and act before risk becomes churn.
Proactively engage customers 90 days before renewal and own the action plan.
Identify upsell opportunities based on customer needs and product value.
Prioritize accounts using product usage and customer sentiment .
Use HubSpot, PostHog, Intercom and Vitally to track adoption, health, and feedback.
Partner with Customer Success, Sales, Product to remove blockers.
Bring customer insights back to the business and Product team.
Commercial confidence with genuine customer obsession.
You are an Italian speaker on a native-like level (Mandatory requirement).
You have experience in Account Management, Customer Success, renewals, or another customer-facing commercial role .
You are comfortable asking for commitment and leading commercial conversations.
You are proactive: you act before a customer becomes a churn risk.
You can navigate difficult conversations without becoming passive or defensive.
You care about the customer without losing sight of commercial outcomes .
You can manage a portfolio, prioritize risk, and keep CRM data and next steps accurate.
You use data and customer signals to decide where to focus.
Experience in B2B SaaS, fintech, vertical software, or SME-focused products .
Experience managing high-volume customer portfolios.
We move fast, raise the bar and take ownership.
Customer obsession does not mean saying yes to everything. It means understanding what customers need, being honest about what creates value, and owning the next step.
Pillar is not for you if you prefer reactive account management, avoid commercial tension, or see renewals as an administrative deadline.
Real ownership of customer and revenue outcomes.
- €30,000-€35,000 gross annual base salary , depending on experience and location.
- Variable premio linked to net revenue retention .
- Close collaboration with Customer Success leadership and cross-functional teams.
- Real responsibility, autonomy, and room to grow as Pillar scales.
30-min Talent Call : Experience, motivation and ambitions.
- Role Interview + Business Case : Meet the Customer Success team and work through a real customer scenario.
- The best renewal conversations don’t start when a contract is about to expire.
They start when someone notices early, asks the right question and reconnects the customer with value.
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