FIELD SERVICE ENGINEER MEDICAL DEVICE
Field Service Engineer II at Intuitive Surgical manages post-sale technical support for da Vinci surgical systems in an assigned territory. The role involves independent troubleshooting, customer training, system installation coordination, and administrative duties to ensure product reliability and customer satisfaction.
Responsibilities
Support all da Vinci surgical platforms and manage customer technical relations post-sale
Coordinate pre-site planning and system installation; schedule planned and unplanned maintenance appointments
Independently assess product functionality, perform repairs, and determine follow-up visits
Provide technical training and support in operating room environments as needed
Manage administrative duties including spare parts inventory,
maintenance scheduling, and service contract billing
Requirements
- Bachelor's degree in applied science or engineering, or equivalent training/experience
- 3–7 years of field service engineering experience; medical device experience preferred
- Strong written and oral communication skills
- Proven ability to independently troubleshoot complex electro-mechanical systems
- Good knowledge of operating room protocol and customer relationships
- Willingness to travel up to 50% based on account distribution
Responsibilities
Support all da Vinci surgical platforms and manage customer technical relations post-sale
Coordinate pre-site planning and system installation; schedule planned and unplanned maintenance appointments
Independently assess product functionality, perform repairs, and determine follow-up visits
Provide technical training and support in operating room environments as needed
Manage administrative duties including spare parts inventory,
maintenance scheduling, and service contract billing
Requirements
- Bachelor's degree in applied science or engineering, or equivalent training/experience
- 3–7 years of field service engineering experience; medical device experience preferred
- Strong written and oral communication skills
- Proven ability to independently troubleshoot complex electro-mechanical systems
- Good knowledge of operating room protocol and customer relationships
- Willingness to travel up to 50% based on account distribution