Customer Support Agent
As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment.
We offer
you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2,700 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries. What you can expect Joining our Customer Service Credit & Risk Team, you will play a key role in supporting customer account management. Managing all correspondence with our customers by telephone and e-mail with high quality assistance level Processing requests and complaints from customers (for example manage card blocking, pin generation, shipment tracking, limit exceeding) Maintaining the quality of customer information in a CRM Monitoring the payments flow Performing the Cash Collection activity Bachelor’s degree Previous customer service experience in a commercial service company (at least 2 years) Familiar with payment monitoring and cash collection Familiar with MS office Strong customer orientation Good team player Italian fluency written and spoken (mandatory) Good knowledge of the English language (B2 level) Severely disabled applicants will be given preference if equally qualified. This position can be full-time or part-time (min. 30h/week). DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis. Many of our employees work tempo parziale or in flexible working models.
Please talk to us about the flexibility you need during the application process. Here are five good reasons… We keep adapting our products and business model to meet changing customer needs. That’s how we stay mobile and master every challenge the future holds. There are also many other good reasons to work at DKV Mobility. For example,
we offer
you comprehensive company health management, parent-child offices (from 2023) and support you in leasing your eBike through our partner Jobrad We stand for the compatibility of family and career That’s why
we offer
flexible
working hours
and family-friendly working time models. In addition, we rely on a balanced mix of on-site meetings and home office. We support you in your development
We offer
you optimal conditions to familiarize yourself so that you can quickly find your way around and become a part of the team To further your personal development,
we offer
you access to a modern learning environment
- independent of time and location. This way you can also face the challenges of tomorrow We are committed to a net-zero future After reaching our Green Pledge climate target in 2023 by reducing carbon emissions in our own business operations by 50.4% compared to the base year 2019, we set ourselves ambitious net-zero climate targets. By 2050, DKV Mobility commits to reach net-zero greenhouse gas emissions across the value chain from a 2022 base year. Follow us on our road to net-zero.
We offer
you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2,700 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries. What you can expect Joining our Customer Service Credit & Risk Team, you will play a key role in supporting customer account management. Managing all correspondence with our customers by telephone and e-mail with high quality assistance level Processing requests and complaints from customers (for example manage card blocking, pin generation, shipment tracking, limit exceeding) Maintaining the quality of customer information in a CRM Monitoring the payments flow Performing the Cash Collection activity Bachelor’s degree Previous customer service experience in a commercial service company (at least 2 years) Familiar with payment monitoring and cash collection Familiar with MS office Strong customer orientation Good team player Italian fluency written and spoken (mandatory) Good knowledge of the English language (B2 level) Severely disabled applicants will be given preference if equally qualified. This position can be full-time or part-time (min. 30h/week). DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis. Many of our employees work tempo parziale or in flexible working models.
Please talk to us about the flexibility you need during the application process. Here are five good reasons… We keep adapting our products and business model to meet changing customer needs. That’s how we stay mobile and master every challenge the future holds. There are also many other good reasons to work at DKV Mobility. For example,
we offer
you comprehensive company health management, parent-child offices (from 2023) and support you in leasing your eBike through our partner Jobrad We stand for the compatibility of family and career That’s why
we offer
flexible
working hours
and family-friendly working time models. In addition, we rely on a balanced mix of on-site meetings and home office. We support you in your development
We offer
you optimal conditions to familiarize yourself so that you can quickly find your way around and become a part of the team To further your personal development,
we offer
you access to a modern learning environment
- independent of time and location. This way you can also face the challenges of tomorrow We are committed to a net-zero future After reaching our Green Pledge climate target in 2023 by reducing carbon emissions in our own business operations by 50.4% compared to the base year 2019, we set ourselves ambitious net-zero climate targets. By 2050, DKV Mobility commits to reach net-zero greenhouse gas emissions across the value chain from a 2022 base year. Follow us on our road to net-zero.