Service Design Lead: From Contract to Live Service
hlpy is seeking a delivery/process professional to bridge contracts and operations across multiple countries. You will translate contracts into actionable processes, SLAs, and platform configurations before go-live, ensure feasibility, and drive onboarding across regions with cross-functional teams.
You'll craft KPI dashboards with the Data team and Delivery leadership, maintain our process library and RACI, and lead hands-on workshops to map and implement new processes as hlpy expands in Europe.
You'll craft KPI dashboards with the Data team and Delivery leadership, maintain our process library and RACI, and lead hands-on workshops to map and implement new processes as hlpy expands in Europe.