Technical Support Specialist
Responsibilities:
Receive and respond to telephone calls and emails from end users;
Documentall complaints and failures per the Masimo Quality System;
Provide first and second level technical support and training;
Initiaterepair/replacement of failed and/or defective products;
Be the customer advocate for all matters involving Service;
Provide technical consulting to sales
Receive and respond to telephone calls and emails from end users;
Documentall complaints and failures per the Masimo Quality System;
Provide first and second level technical support and training;
Initiaterepair/replacement of failed and/or defective products;
Be the customer advocate for all matters involving Service;
Provide technical consulting to sales