Customer Education Program Manager
Overview
In this role, you design and deliver customer-focused training that helps Deel clients maximize platform value. You’ll run live workshops, create tailored programs for strategic accounts, and support certification and self-serve learning options. You’ll collaborate with Customer Success, Sales, and Product to translate product knowledge into practical skills. Expect travel to customer sites to deliver on-site sessions. You join a fast-paced, global SaaS environment shaping how customers learn and adopt Deel’s platform.
Retribuzione / Benefits travel for customer training
stock grant opportunities
optional flexible office membership
inclusive benefits and total rewards programs
worldwide opportunities
currency-adjusted salary considerations
Responsabilità Plan and deliver live instructor-led training for customers at all levels, including travel to sites and events
Develop custom training programs with cross-functional partners for strategic accounts and new product rollouts
Create facilitator guides, slide decks, hands-on exercises, demos, and job aids
Convert live content into scalable self-paced courses and learning paths
Support customer certification tracks and exams to validate skills
Drive training registrations and attendance through targeted outreach and cross-team collaboration
Coordinate with Product, Customer Success, Support, and Marketing to keep content aligned with releases and feedback
Track metrics like attendance, completion, CSAT, certification rates, and impact on adoption
Requisiti fondamentali 3+ years in customer education or enablement
Proven experience in live instructor-led training for external audiences
Experience designing custom training programs
Knowledge of instructional design and adult learning principles
Strong presentation and communication skills
Experience with LMS, webinar tools, or certification platforms
Analytical mindset for data-driven improvements
Ability to manage multiple projects and stakeholders
Ability to travel for customer training engagements (approximately X% of time)
Experience in fast-paced SaaS or tech environments
Self-starter, proactive, and results-driven
Strong presentation and communication
Relationship-building with customers and internal partners
Independent work and initiative
Instructional design
Learning Management Systems (LMS)
Webinar/virtual training tools
In this role, you design and deliver customer-focused training that helps Deel clients maximize platform value. You’ll run live workshops, create tailored programs for strategic accounts, and support certification and self-serve learning options. You’ll collaborate with Customer Success, Sales, and Product to translate product knowledge into practical skills. Expect travel to customer sites to deliver on-site sessions. You join a fast-paced, global SaaS environment shaping how customers learn and adopt Deel’s platform.
Retribuzione / Benefits travel for customer training
stock grant opportunities
optional flexible office membership
inclusive benefits and total rewards programs
worldwide opportunities
currency-adjusted salary considerations
Responsabilità Plan and deliver live instructor-led training for customers at all levels, including travel to sites and events
Develop custom training programs with cross-functional partners for strategic accounts and new product rollouts
Create facilitator guides, slide decks, hands-on exercises, demos, and job aids
Convert live content into scalable self-paced courses and learning paths
Support customer certification tracks and exams to validate skills
Drive training registrations and attendance through targeted outreach and cross-team collaboration
Coordinate with Product, Customer Success, Support, and Marketing to keep content aligned with releases and feedback
Track metrics like attendance, completion, CSAT, certification rates, and impact on adoption
Requisiti fondamentali 3+ years in customer education or enablement
Proven experience in live instructor-led training for external audiences
Experience designing custom training programs
Knowledge of instructional design and adult learning principles
Strong presentation and communication skills
Experience with LMS, webinar tools, or certification platforms
Analytical mindset for data-driven improvements
Ability to manage multiple projects and stakeholders
Ability to travel for customer training engagements (approximately X% of time)
Experience in fast-paced SaaS or tech environments
Self-starter, proactive, and results-driven
Strong presentation and communication
Relationship-building with customers and internal partners
Independent work and initiative
Instructional design
Learning Management Systems (LMS)
Webinar/virtual training tools