OTD Specialist
Overview
In this role you will manage end-to-end order operations for a cluster of customers, ensuring smooth order flows from entry to delivery and supporting logistics, data maintenance, and claim processes. You will collaborate with cross-functional teams to optimize processes and reporting, contributing to Haier Europe’s growth objectives. The position emphasizes user-centric, Agile collaboration within a fast-paced environment. This is an opportunity to shape order execution and customer experience in the European market.
Responsabilità Manage customer end-to-end and streamline overall order flow from entry to delivery
Handle sales condition entry and updates
Maintain customer master data and related records
Coordinate logistic activities including Direct Deliveries and Booking slot management
Oversee claim management and associated credit/debit note flows
Perform flow analysis and drive projects related to order-to-cash processes
Requisiti fondamentali 3–5 years' experience in a similar role in a modern and structured company
Fluent Italian
Bachelor in Economics or related field
Strong SAP knowledge
Good knowledge of Microsoft Excel; also proficient in Word and PowerPoint
Experience with BI and reporting systems; ability to create reports and presentations
Strong team player
ability to work in a fast-paced, changing environment
proactive, self-driven mindset
Business intelligence and reporting systems
Microsoft Excel
Microsoft Word
In this role you will manage end-to-end order operations for a cluster of customers, ensuring smooth order flows from entry to delivery and supporting logistics, data maintenance, and claim processes. You will collaborate with cross-functional teams to optimize processes and reporting, contributing to Haier Europe’s growth objectives. The position emphasizes user-centric, Agile collaboration within a fast-paced environment. This is an opportunity to shape order execution and customer experience in the European market.
Responsabilità Manage customer end-to-end and streamline overall order flow from entry to delivery
Handle sales condition entry and updates
Maintain customer master data and related records
Coordinate logistic activities including Direct Deliveries and Booking slot management
Oversee claim management and associated credit/debit note flows
Perform flow analysis and drive projects related to order-to-cash processes
Requisiti fondamentali 3–5 years' experience in a similar role in a modern and structured company
Fluent Italian
Bachelor in Economics or related field
Strong SAP knowledge
Good knowledge of Microsoft Excel; also proficient in Word and PowerPoint
Experience with BI and reporting systems; ability to create reports and presentations
Strong team player
ability to work in a fast-paced, changing environment
proactive, self-driven mindset
Business intelligence and reporting systems
Microsoft Excel
Microsoft Word