HPC Service Delivery Consultant
This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office. Who We Are Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description HPE is currently looking for a HPC Technical Consultant with a strong experience in Linux system administration, as well as HPC core technologies including compute, networking, storage, job schedulers, management tools. The main responsibility of the HPC Technical Consultant is to support the Customer’s sysadmin and HPE hardware teams in daily operations, and therefore contribute to the achievement of contractual SLA in terms of availability, stability and performance. In a typical day as a HPC Service Delivery Consultant, you would:
- Qualify, analyze, troubleshoot, and resolve whenever possible the incidents with the right level of autonomy & expertise
- Increase autonomy and expertise of the HPE hardware team involved in repairs and maintenance tasks
- Work with HPE level 3 support and engineering teams to diagnose complex issues and implement resolution actions
- Interact with third parties involved in the overall HPC solution: Red Hat, AMD, Intel, Nvidia, …
- Collaborate with the Customer sysadmin and support teams
- Manage the customer relationship, including verbal & written communication.
We Are Looking For An Experienced IT Professional
- With expert level knowledge and willingness to learn
- Understanding, at a detailed level, all architectural dependencies of technologies in the customer’s IT environment
- Showing an analytical mindset
- Committed to deliver the service as expected by the Customer, and to meet contractual SLA
- Good at partnering, innovating, and continual improvement
- Able to speak Italian and English, with good verbal and written communication skills
Your Technical Skills
- Strong Linux system expertise, with good experience with distribution management (Red Hat, …)
- HA clusters
- Strong knowledge of HPC systems and underlying components
- Parallel filesystems (Lustre, GPFS, …)
- High-speed network (Infiniband, OmniPath, Slingshot …)
- DevOps: Ansible, Git, Puppet, Bash or Python scripting, …
- Parallel computing and development software stacks
- Big Data databases: Elastic/OpenSearch
- Monitoring tools and dashboards: Prometheus, Grafana
- Docker containers, Kubernetes
Join us and make your mark We Offer
- A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element
Want to know more about it? Then let’s stay connected HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Accessibility HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability. What We Can Offer You Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you hav
- Qualify, analyze, troubleshoot, and resolve whenever possible the incidents with the right level of autonomy & expertise
- Increase autonomy and expertise of the HPE hardware team involved in repairs and maintenance tasks
- Work with HPE level 3 support and engineering teams to diagnose complex issues and implement resolution actions
- Interact with third parties involved in the overall HPC solution: Red Hat, AMD, Intel, Nvidia, …
- Collaborate with the Customer sysadmin and support teams
- Manage the customer relationship, including verbal & written communication.
We Are Looking For An Experienced IT Professional
- With expert level knowledge and willingness to learn
- Understanding, at a detailed level, all architectural dependencies of technologies in the customer’s IT environment
- Showing an analytical mindset
- Committed to deliver the service as expected by the Customer, and to meet contractual SLA
- Good at partnering, innovating, and continual improvement
- Able to speak Italian and English, with good verbal and written communication skills
Your Technical Skills
- Strong Linux system expertise, with good experience with distribution management (Red Hat, …)
- HA clusters
- Strong knowledge of HPC systems and underlying components
- Parallel filesystems (Lustre, GPFS, …)
- High-speed network (Infiniband, OmniPath, Slingshot …)
- DevOps: Ansible, Git, Puppet, Bash or Python scripting, …
- Parallel computing and development software stacks
- Big Data databases: Elastic/OpenSearch
- Monitoring tools and dashboards: Prometheus, Grafana
- Docker containers, Kubernetes
Join us and make your mark We Offer
- A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element
Want to know more about it? Then let’s stay connected HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Accessibility HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability. What We Can Offer You Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you hav