Payments Contract
The opportunityPayments rely on a complex ecosystem of card schemes, payment processors and other strategic providers. As Payments Contract & Partner Management Expert, you will own these relationships end to end, driving negotiations, commercial value and high-quality service delivery across ING Italy's Cards & Payments domain.
You will lead contract negotiations and lifecycle management, shape effective partnership models and turn commercial agreements into measurable business outcomes. You will also ensure that regulatory and operational-resilience requirements are appropriately embedded in each arrangement.
The teamYou will join the Cards & Payments Product Area within ING Italy and report to the Product Area Lead Cards & Payments. You will work across Product, Procurement, Legal, Compliance, Risk, Finance, Operations, Technology, Information Security, global teams and external partners.
Roles and responsibilitiesContract ownership and lifecycle management
· Lead contract renewals, amendments and renegotiations, defining negotiation objectives and working with Procurement to secure strong commercial and contractual outcomes.
· Maintain a complete overview of contracts, obligations, pricing, incentives, liabilities, notice periods and key decision points.
· Identify opportunities to improve terms, simplify the contractual setup and increase the value delivered by partners.
· Support strategic decisions on provider selection, contract duration, service migration and sourcing options.
· Cooperate with ING Group teams on global contractual arrangements, representing local business requirements and supporting the adoption of Group agreements and solutions where appropriate.
Partner and service governance
· Act as the main business counterpart for strategic payment partners and build effective relationships at operational and senior-management level.
· Lead periodic business and service reviews covering commercial performance, SLAs, KPIs, roadmap, incidents and actions.
· Challenge providers on performance and delivery, coordinate internal stakeholders and drive agreed improvements through to completion.
· Identify opportunities for innovation, service enhancement and broader collaboration.
Financial and commercial management
· Own the commercial performance of the contracts, including costs, incentives, rebates, penalties and minimum commitments.
· Support budgeting, forecasting, invoice validation and performance tracking against the business case.
· Prepare commercial analyses and negotiation scenarios for renewals and sourcing decisions.
· Ensure ING fully captures the financial and strategic value included in its agreements.
Management reporting and decision support
· Cooperate with ING Group teams on global contractual arrangements, representing local business requirements and supporting the adoption of Group agreements and solutions where appropriate.
· Provide senior management with a consolidated view of performance, costs, risks and upcoming decisions.
· Prepare concise decision materials and highlight expiries, notice periods, gaps and required actions.
· Support the long-term partner and sourcing strategy, including local versus global contracting.
How to succeedWe are looking for an experienced commercial and contract-management professional with a strong understanding of payments. You are a confident negotiator, able to identify value opportunities, challenge providers and build productive long-term relationships. You work autonomously, bring structure to complex topics and translate commercial, operational and regulatory considerations into clear recommendations for senior management.
Required experience and skills
· Strong experience in contract management, commercial negotiation, vendor management, procurement or strategic partnerships, preferably in payments or financial services.
· Proven ability to negotiate complex agreements and improve commercial terms, service commitments and contractual protections.
· Sound financial and business acumen, including the ability to assess pricing models, incentives, costs and business cases.
· Strong relationship-management and influencing skills, with the confidence to challenge senior internal and external stakeholders.
· Ability to translate contractual provisions into operational actions, governance and measurable outcomes.
· Understanding of third-party risk and operational-resilience requirements in a regulated environment.
· Ability to prepare clear executive reporting and recommendations.
· Professional fluency in English and Italian, with the ability to operate independently.
Preferred experience
· Knowledge of card issuing, processing, settlement and card-scheme operating models.
· Experience negotiating or managing agreements with card schemes, payment processors or payment service providers.
· Experience with comp
You will lead contract negotiations and lifecycle management, shape effective partnership models and turn commercial agreements into measurable business outcomes. You will also ensure that regulatory and operational-resilience requirements are appropriately embedded in each arrangement.
The teamYou will join the Cards & Payments Product Area within ING Italy and report to the Product Area Lead Cards & Payments. You will work across Product, Procurement, Legal, Compliance, Risk, Finance, Operations, Technology, Information Security, global teams and external partners.
Roles and responsibilitiesContract ownership and lifecycle management
· Lead contract renewals, amendments and renegotiations, defining negotiation objectives and working with Procurement to secure strong commercial and contractual outcomes.
· Maintain a complete overview of contracts, obligations, pricing, incentives, liabilities, notice periods and key decision points.
· Identify opportunities to improve terms, simplify the contractual setup and increase the value delivered by partners.
· Support strategic decisions on provider selection, contract duration, service migration and sourcing options.
· Cooperate with ING Group teams on global contractual arrangements, representing local business requirements and supporting the adoption of Group agreements and solutions where appropriate.
Partner and service governance
· Act as the main business counterpart for strategic payment partners and build effective relationships at operational and senior-management level.
· Lead periodic business and service reviews covering commercial performance, SLAs, KPIs, roadmap, incidents and actions.
· Challenge providers on performance and delivery, coordinate internal stakeholders and drive agreed improvements through to completion.
· Identify opportunities for innovation, service enhancement and broader collaboration.
Financial and commercial management
· Own the commercial performance of the contracts, including costs, incentives, rebates, penalties and minimum commitments.
· Support budgeting, forecasting, invoice validation and performance tracking against the business case.
· Prepare commercial analyses and negotiation scenarios for renewals and sourcing decisions.
· Ensure ING fully captures the financial and strategic value included in its agreements.
Management reporting and decision support
· Cooperate with ING Group teams on global contractual arrangements, representing local business requirements and supporting the adoption of Group agreements and solutions where appropriate.
· Provide senior management with a consolidated view of performance, costs, risks and upcoming decisions.
· Prepare concise decision materials and highlight expiries, notice periods, gaps and required actions.
· Support the long-term partner and sourcing strategy, including local versus global contracting.
How to succeedWe are looking for an experienced commercial and contract-management professional with a strong understanding of payments. You are a confident negotiator, able to identify value opportunities, challenge providers and build productive long-term relationships. You work autonomously, bring structure to complex topics and translate commercial, operational and regulatory considerations into clear recommendations for senior management.
Required experience and skills
· Strong experience in contract management, commercial negotiation, vendor management, procurement or strategic partnerships, preferably in payments or financial services.
· Proven ability to negotiate complex agreements and improve commercial terms, service commitments and contractual protections.
· Sound financial and business acumen, including the ability to assess pricing models, incentives, costs and business cases.
· Strong relationship-management and influencing skills, with the confidence to challenge senior internal and external stakeholders.
· Ability to translate contractual provisions into operational actions, governance and measurable outcomes.
· Understanding of third-party risk and operational-resilience requirements in a regulated environment.
· Ability to prepare clear executive reporting and recommendations.
· Professional fluency in English and Italian, with the ability to operate independently.
Preferred experience
· Knowledge of card issuing, processing, settlement and card-scheme operating models.
· Experience negotiating or managing agreements with card schemes, payment processors or payment service providers.
· Experience with comp