Specialist I, Customer Service
Overview
In this role you support daily operational activities to ensure efficiency and service quality, acting as a key liaison among teams and stakeholders. You will analyze performance data, track projects and milestones, and drive process improvements to meet business objectives. The position emphasizes cross-functional coordination, change management, and accurate reporting to sustain operational excellence. This is a chance to contribute to ASM’s mission of delivering reliable, high-performance semiconductor equipment at scale.
Responsabilità
- Execute and support daily operational activities to ensure business continuity and service delivery
- Monitor workflows to identify bottlenecks and implement corrective actions
- Coordinate activities across departments to align with business objectives
- Ensure compliance with company policies, procedures, and regulatory requirements
- Collect, analyze, interpret and publish operational data and performance metrics
- Prepare regular reports, dashboards, and KPI scorecards
- Support operational projects, system implementations, and organizational initiatives
- Track project milestones,
action items, and deliverables
- Assist with change management activities and user adoption efforts
- Coordinate testing, training, and process documentation for new initiatives
Requisiti fondamentali
- 2-5 years customer service within a high tech environment or equivalent
- Bachelor's degree in Business Administration, Operations Management, Supply Chain, Engineering, or related field
- 2-5 years of experience in operations, supply chain, customer service, logistics, or related function
- Strong analytical and problem-solving skills
- Proficiency in Microsoft Excel, Power BI, and Microsoft Office Suite
- Experience using ERP, CRM, or operational management systems
- Excellent communication and stakeholder management skills
- Preferred: Knowledge of supply chain, inventory management, or customer operations
- Preferred: Project management experience
- communication
- stakeholder management
- analytical thinking
- Microsoft Excel
- Power BI
- Microsoft Office Suite
In this role you support daily operational activities to ensure efficiency and service quality, acting as a key liaison among teams and stakeholders. You will analyze performance data, track projects and milestones, and drive process improvements to meet business objectives. The position emphasizes cross-functional coordination, change management, and accurate reporting to sustain operational excellence. This is a chance to contribute to ASM’s mission of delivering reliable, high-performance semiconductor equipment at scale.
Responsabilità
- Execute and support daily operational activities to ensure business continuity and service delivery
- Monitor workflows to identify bottlenecks and implement corrective actions
- Coordinate activities across departments to align with business objectives
- Ensure compliance with company policies, procedures, and regulatory requirements
- Collect, analyze, interpret and publish operational data and performance metrics
- Prepare regular reports, dashboards, and KPI scorecards
- Support operational projects, system implementations, and organizational initiatives
- Track project milestones,
action items, and deliverables
- Assist with change management activities and user adoption efforts
- Coordinate testing, training, and process documentation for new initiatives
Requisiti fondamentali
- 2-5 years customer service within a high tech environment or equivalent
- Bachelor's degree in Business Administration, Operations Management, Supply Chain, Engineering, or related field
- 2-5 years of experience in operations, supply chain, customer service, logistics, or related function
- Strong analytical and problem-solving skills
- Proficiency in Microsoft Excel, Power BI, and Microsoft Office Suite
- Experience using ERP, CRM, or operational management systems
- Excellent communication and stakeholder management skills
- Preferred: Knowledge of supply chain, inventory management, or customer operations
- Preferred: Project management experience
- communication
- stakeholder management
- analytical thinking
- Microsoft Excel
- Power BI
- Microsoft Office Suite