Junior Customer SupportB - Fixed Term Contract - Shift-Based Remote: Italy
Junior Customer Support B2B - Fixed term contract - Shift-Based Remote: Italy
About the company
At
Smartness
, we are building the future of hospitality tech.
Our SaaS helps lodging providers boost revenues by 30%+ and get more direct bookings.
We are the fastest-growing B2B SaaS in the industry, trusted by
4,000+ clients across 40+ countries
, with billions of euros in bookings processed.
Backed by top international investors and named one of Italy's Top 10 LinkedIn Startups, we are on a mission to scale globally.
Want to grow with us?
Let's go!
About the role
Are you a natural problem-solver, great with people, and passionate about technology and AI?
We're looking for a
Customer Support Specialist
to join our team and help hospitality businesses get the most out of Smartness.
You don't need years of experience in Customer Support or a background in SaaS.
What matters most to us is your
attitude, curiosity, ability to learn quickly, and genuine passion for helping people
.
You'll be the first point of contact for our B2B customers, supporting hotel owners, property managers, and hospitality professionals via chat, email, and phone.
You'll work with
AI-powered tools, including Claude
, to find information,
troubleshoot common issues, and deliver fast, accurate, and friendly support.
For more complex cases, you'll be able to rely on our experienced Customer Support team.
This is a great opportunity for someone who wants to
break into the tech industry, gain hands?on experience in a fast?growing SaaS company, and discover how AI is transforming customer support
.
This is a
shift-based position
, including evenings, weekends, and public holidays when required, with a
6-month fixed-term contract
.
Main responsibilities:
Help our customers:
provide friendly, professional, and solution-oriented support via chat, email, and phone, helping hospitality professionals with their daily questions and requests.
Use AI to solve problems:
leverage tools like Claude and our internal knowledge base to quickly find answers, troubleshoot issues, and make customer interactions smarter and more efficient.
Find solutions:
understand customer needs, investigate common issues, and provide clear, practical answers.
Escalate more complex situations to senior team members when necessary.
Make technology simple:
#J-*****-Ljbffr
About the company
At
Smartness
, we are building the future of hospitality tech.
Our SaaS helps lodging providers boost revenues by 30%+ and get more direct bookings.
We are the fastest-growing B2B SaaS in the industry, trusted by
4,000+ clients across 40+ countries
, with billions of euros in bookings processed.
Backed by top international investors and named one of Italy's Top 10 LinkedIn Startups, we are on a mission to scale globally.
Want to grow with us?
Let's go!
About the role
Are you a natural problem-solver, great with people, and passionate about technology and AI?
We're looking for a
Customer Support Specialist
to join our team and help hospitality businesses get the most out of Smartness.
You don't need years of experience in Customer Support or a background in SaaS.
What matters most to us is your
attitude, curiosity, ability to learn quickly, and genuine passion for helping people
.
You'll be the first point of contact for our B2B customers, supporting hotel owners, property managers, and hospitality professionals via chat, email, and phone.
You'll work with
AI-powered tools, including Claude
, to find information,
troubleshoot common issues, and deliver fast, accurate, and friendly support.
For more complex cases, you'll be able to rely on our experienced Customer Support team.
This is a great opportunity for someone who wants to
break into the tech industry, gain hands?on experience in a fast?growing SaaS company, and discover how AI is transforming customer support
.
This is a
shift-based position
, including evenings, weekends, and public holidays when required, with a
6-month fixed-term contract
.
Main responsibilities:
Help our customers:
provide friendly, professional, and solution-oriented support via chat, email, and phone, helping hospitality professionals with their daily questions and requests.
Use AI to solve problems:
leverage tools like Claude and our internal knowledge base to quickly find answers, troubleshoot issues, and make customer interactions smarter and more efficient.
Find solutions:
understand customer needs, investigate common issues, and provide clear, practical answers.
Escalate more complex situations to senior team members when necessary.
Make technology simple:
#J-*****-Ljbffr