Venue Manager - €35.000 A Year
Museum Manager – Museum of Senses MilanoRAL: Starting from €35.000, commensurate with experienceCompany OverviewMuseum of Senses is an international edutainment concept combining science, creativity, and immersive sensory experiences. With locations in Prague, Bucharest, Madrid, and Milano, the network welcomes thousands of visitors annually and is expanding into new major cities worldwide.Museum of Senses Milano is a key location within the group and a leading interactive attraction in the city, serving both international tourists and local visitors. Huge potential for career growth – according to resultsRole SummaryThe Museum Manager – Museum of Senses Milano is responsible for the overall operational performance of the Milan location.The role oversees daily operations, team leadership, visitor experience, and commercial performance, ensuring alignment with group standards and supporting the museum’s continued growth.The position reports to the Group Commercial Director and Museum of Senses HQ.Key Responsibilities1. Operations Management
Oversee daily museum operations and visitor flowEnsure compliance with operational procedures and service standardsCoordinate suppliers, facility services, and maintenance partnersGuarantee safety, cleanliness, and functionality of installationsSupport operational efficiency and cost awarenessCollaborate with Museum Managers across all locations
2. Visitor Experience
Ensure a high‑quality, engaging,
and consistent visitor experienceSupervise visitor interaction and satisfaction levelsSupport training in storytelling and visitor engagementMonitor feedback, surveys, and online reviewsImplement improvements to enhance the visitor journeyLead and coordinate the museum team (admin, sales, guides)Manage staff scheduling and ensure adequate coverageSupport recruitment, onboarding, and development activitiesPromote a positive, visitor‑focused team cultureCoach the team to achieve defined KPI
4. Commercial & Performance Support
Monitor visitor numbers and ticket salesOversee group visits, school programs, and special eventsSupport marketing and promotional initiatives coordinated by HQMonitor retail/shop performanceIdentify opportunities to increase revenue per visitor (upselling, add‑ons, activities)
5. Reporting & KPI Monitoring
Track daily visitor numbers and revenueSupport weekly and monthly reporting to HQMonitor key performance indicators (visitor satisfaction, productivity, sales)Report operational issues and improvement opportunities to the Group Commercial Director
Candidate ProfileWe are seeking a responsible, proactive, and service‑oriented professional with strong operational and people‑management skills.The ideal candidate thrives in dynamic,
visitor‑focused environments and is motivated to contribute to the growth of an international edutainment brand.Requirements
Minimum 5 years of experience in hospitality, tourism, entertainment venues, retail, restaurant industry or visitor attractionsProven experience managing teams in customer‑facing environmentsStrong operational and organizational capabilitiesExcellent communication and problem‑solving skillsAnalytical mindset with ability to monitor performance metricsHigh level of responsibility and reliability (Availability to work MON‑SUN and on holidays)Good IT literacyEnglish: high professional proficiencyRAL starting from €35.000+, based on experienceCareer development opportunities within the international Museum of Senses network
Inclusion & Equal Opportunity StatementMuseum of Senses is committed to creating an inclusive, diverse, and equitable workplace. All qualified applicants will be considered for employment without regard to gender, age, nationality, ethnicity, disability, sexual orientation, or any other protected characteristic. We value diversity as a strength and encourage candidates from all backgrounds to apply.Disclaimer
The information contained in this job post is provided for general recruitment purposes only. Nothing in this document constitutes a binding offer, contractual obligation, or guarantee of employment terms. Final conditions will be defined exclusively during the hiring process and formalized in the employment contract.
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Oversee daily museum operations and visitor flowEnsure compliance with operational procedures and service standardsCoordinate suppliers, facility services, and maintenance partnersGuarantee safety, cleanliness, and functionality of installationsSupport operational efficiency and cost awarenessCollaborate with Museum Managers across all locations
2. Visitor Experience
Ensure a high‑quality, engaging,
and consistent visitor experienceSupervise visitor interaction and satisfaction levelsSupport training in storytelling and visitor engagementMonitor feedback, surveys, and online reviewsImplement improvements to enhance the visitor journeyLead and coordinate the museum team (admin, sales, guides)Manage staff scheduling and ensure adequate coverageSupport recruitment, onboarding, and development activitiesPromote a positive, visitor‑focused team cultureCoach the team to achieve defined KPI
4. Commercial & Performance Support
Monitor visitor numbers and ticket salesOversee group visits, school programs, and special eventsSupport marketing and promotional initiatives coordinated by HQMonitor retail/shop performanceIdentify opportunities to increase revenue per visitor (upselling, add‑ons, activities)
5. Reporting & KPI Monitoring
Track daily visitor numbers and revenueSupport weekly and monthly reporting to HQMonitor key performance indicators (visitor satisfaction, productivity, sales)Report operational issues and improvement opportunities to the Group Commercial Director
Candidate ProfileWe are seeking a responsible, proactive, and service‑oriented professional with strong operational and people‑management skills.The ideal candidate thrives in dynamic,
visitor‑focused environments and is motivated to contribute to the growth of an international edutainment brand.Requirements
Minimum 5 years of experience in hospitality, tourism, entertainment venues, retail, restaurant industry or visitor attractionsProven experience managing teams in customer‑facing environmentsStrong operational and organizational capabilitiesExcellent communication and problem‑solving skillsAnalytical mindset with ability to monitor performance metricsHigh level of responsibility and reliability (Availability to work MON‑SUN and on holidays)Good IT literacyEnglish: high professional proficiencyRAL starting from €35.000+, based on experienceCareer development opportunities within the international Museum of Senses network
Inclusion & Equal Opportunity StatementMuseum of Senses is committed to creating an inclusive, diverse, and equitable workplace. All qualified applicants will be considered for employment without regard to gender, age, nationality, ethnicity, disability, sexual orientation, or any other protected characteristic. We value diversity as a strength and encourage candidates from all backgrounds to apply.Disclaimer
The information contained in this job post is provided for general recruitment purposes only. Nothing in this document constitutes a binding offer, contractual obligation, or guarantee of employment terms. Final conditions will be defined exclusively during the hiring process and formalized in the employment contract.
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