Ux Researcher — Omnichannel Customer Experience
pZEISS in Castiglione Olona, Italy, seeks a UX Researcher to understand customer behaviour and translate findings into business insights.
You will shape the Voice of the Customer programme and measure satisfaction across omnichannel touchpoints.
/ppCollaborating with the Head of Omnichannel Customer Experience and cross?functional teams, you will lead qualitative and quantitative research, produce actionable reports, and support journey optimisation with a human?centred approach.
/p #J-*****-Ljbffr
You will shape the Voice of the Customer programme and measure satisfaction across omnichannel touchpoints.
/ppCollaborating with the Head of Omnichannel Customer Experience and cross?functional teams, you will lead qualitative and quantitative research, produce actionable reports, and support journey optimisation with a human?centred approach.
/p #J-*****-Ljbffr