Sales Associate
YOUR MISSION: You will become a Brand Ambassador of Buccellati Maison in the Boutique as well as at external events, and you will be responsible for delivering a unique client experience by sharing memorable inspiring moments. You will foster trusted relationships with clients all along the journey with the Maison. You will contribute in developing a deep understanding and knowledge of the Maison to convey its brand DNA, recognizable craftmanship and innovation in all its creations. You will be part of a team, transmitting and sharing knowledge with the other team members, actively participating in the day-to-day boutique life. HOW WILL YOU MAKE AN IMPACT?
Sales performance & customer service: Contribute to the boutique achieving its sales targets; Assist clients with Customer Service needs maintaining the brands high standards; Cultivate strong client relationships, delivering outstanding client service and treatment; providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards and solid product knowledge; Adapt approach according to the client needs and motivations; Assist and support after sales clients in accordance with Maison values; provide recommendations that will provide an exceptional client experience;
Stock management and merchandising: Provide feedback in processing and replenishing merchandise; participate in receiving and monitoring floor stock; Actively participate in the visual merchandising of the Boutique implementing required guidelines. Assist in floor moves, merchandising, display maintenance, and store housekeeping, including cleaning the products and displays; Assist in the inventory process, including but not limited to stock counting and special projects as needed; Assist in completing prices changes within the Boutique when required;
Boutique operations and cash management:
Accurately and efficiently complete all sales transactions and maintain proper cash records at the Boutique's register; Adhere to all Company policies, procedures and practices; Implement discounts and gratuities under supervision of Boutique manager; Comply with all safety regulations and Boutique operational procedures including security;
Product knowledge & sales techniques: Maintain an awareness of all product knowledge information; Master the Brand's sales techniques as per training received; Attendance to required training;
Presentation & visibility: Maintain boutique tidiness, decoration and visual merchandising in line with Brand guidelines; Report maintenance issues to the Boutique Manager; Represent the Brand by wearing the appropriate provided uniform; Represent the Brand instore and at local events under the direction of Boutique Manager; HOW WILL YOU EXPERIENCE SUCCESS WITH US? Education: College degree preferred; Required Experience: 2 to 5 years of previous experience in luxury retail, services or luxury hospitality environment Technical Skills: Ability to work in a fast-paced retail store environment Computer and internet Savvy MS Office experience required Personal Skills/Abilities: Fluency in Italian and English is mandatory; Excellent interpersonal and communication skills are required; Confidence in handling high-value transactions; Strong understanding of Customer Service needs and Customer (internal and external) priorities; Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision; Self-Starter with Team-Player approach; Must be available to work retail hours including in the evenings, during weekends and to travel for trainings, client events, conferences; WHAT WE OFFER: CCNL Commercio Salary Range 30 K – 35 K€ Commission scheme 8 euro per Meal Voucher per working day Welfare
Sales performance & customer service: Contribute to the boutique achieving its sales targets; Assist clients with Customer Service needs maintaining the brands high standards; Cultivate strong client relationships, delivering outstanding client service and treatment; providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards and solid product knowledge; Adapt approach according to the client needs and motivations; Assist and support after sales clients in accordance with Maison values; provide recommendations that will provide an exceptional client experience;
Stock management and merchandising: Provide feedback in processing and replenishing merchandise; participate in receiving and monitoring floor stock; Actively participate in the visual merchandising of the Boutique implementing required guidelines. Assist in floor moves, merchandising, display maintenance, and store housekeeping, including cleaning the products and displays; Assist in the inventory process, including but not limited to stock counting and special projects as needed; Assist in completing prices changes within the Boutique when required;
Boutique operations and cash management:
Accurately and efficiently complete all sales transactions and maintain proper cash records at the Boutique's register; Adhere to all Company policies, procedures and practices; Implement discounts and gratuities under supervision of Boutique manager; Comply with all safety regulations and Boutique operational procedures including security;
Product knowledge & sales techniques: Maintain an awareness of all product knowledge information; Master the Brand's sales techniques as per training received; Attendance to required training;
Presentation & visibility: Maintain boutique tidiness, decoration and visual merchandising in line with Brand guidelines; Report maintenance issues to the Boutique Manager; Represent the Brand by wearing the appropriate provided uniform; Represent the Brand instore and at local events under the direction of Boutique Manager; HOW WILL YOU EXPERIENCE SUCCESS WITH US? Education: College degree preferred; Required Experience: 2 to 5 years of previous experience in luxury retail, services or luxury hospitality environment Technical Skills: Ability to work in a fast-paced retail store environment Computer and internet Savvy MS Office experience required Personal Skills/Abilities: Fluency in Italian and English is mandatory; Excellent interpersonal and communication skills are required; Confidence in handling high-value transactions; Strong understanding of Customer Service needs and Customer (internal and external) priorities; Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision; Self-Starter with Team-Player approach; Must be available to work retail hours including in the evenings, during weekends and to travel for trainings, client events, conferences; WHAT WE OFFER: CCNL Commercio Salary Range 30 K – 35 K€ Commission scheme 8 euro per Meal Voucher per working day Welfare