Technical Account Manager
Professione/ Funzione: ICT e Sistemi informativiDescrizione aziendaRisorse Professional, a company specialising in the recruitment of middle and senior management, for a leading company specialized in the Fintech sector is looking for a:PosizioneMain
Responsibilities:
He manages enterprise merchants, supports technical API integrations, coordinates with Sales, Product and Engineering teams, troubleshoots complex issues, drives retention, supports the Account Managers with upselling opportunities, tests new APM and works daily in English. It's a hybrid role combining Pre-sales, Technical Consulting and Project Management;He can intervene in pre-sales phase, to show how easy it is to integrate with the product; he must be able to speak with tech roles;He supports integration, shows all the features that we have, and must be accurate in internal communication (what is sold is what is being integrated);During the live with merchant :
he is available if there's technical issues to coordinate communication with merchant and tech/product teams;He speaks with local alternative payment methods, with issuers...
RequisitiHards
skills:
Knowledge of the payment systems industry / payment service providersKnowledge in HTML, JavaScript, PHP, APIs: for integration, know how to evaluate the code, what is a tag, how to call a function, how a API worksHow to use a ticketing systemFluent in EnglishNice to have: Project management and knowledge of a CMS (Magento, Prestashop)Soft
Skills:
Excellent communication skillsAttention to detailDiplomatic and reliableClient service orientationAble to take initiativeAltre informazioniOffer:Maximum gross annual salary 46.000 + MBO 2.000;Contract: Commercio;Comprehensive benefits, including meal vouchers, public transport reimbursement, company phone, and laptop;Remote work 2 days a week.
Responsibilities:
He manages enterprise merchants, supports technical API integrations, coordinates with Sales, Product and Engineering teams, troubleshoots complex issues, drives retention, supports the Account Managers with upselling opportunities, tests new APM and works daily in English. It's a hybrid role combining Pre-sales, Technical Consulting and Project Management;He can intervene in pre-sales phase, to show how easy it is to integrate with the product; he must be able to speak with tech roles;He supports integration, shows all the features that we have, and must be accurate in internal communication (what is sold is what is being integrated);During the live with merchant :
he is available if there's technical issues to coordinate communication with merchant and tech/product teams;He speaks with local alternative payment methods, with issuers...
RequisitiHards
skills:
Knowledge of the payment systems industry / payment service providersKnowledge in HTML, JavaScript, PHP, APIs: for integration, know how to evaluate the code, what is a tag, how to call a function, how a API worksHow to use a ticketing systemFluent in EnglishNice to have: Project management and knowledge of a CMS (Magento, Prestashop)Soft
Skills:
Excellent communication skillsAttention to detailDiplomatic and reliableClient service orientationAble to take initiativeAltre informazioniOffer:Maximum gross annual salary 46.000 + MBO 2.000;Contract: Commercio;Comprehensive benefits, including meal vouchers, public transport reimbursement, company phone, and laptop;Remote work 2 days a week.