Senior Performance Partner
Job-ID: 11224Category: Human ResourcesLocation: Carugate, Milan, ItalySchedule: DayPosted: 2026-10-19UL Solutions is focused on making the world a safer, more secure and sustainable place. As a professional services company, our success is based on the technical expertise of our 15,000 employees across 35+ countries.
We are seeking an experienced People Operations Partner hybrid in Carugate on a Fixed Term basis to support employees and managers throughout the employee lifecycle while delivering exceptional employee experiences across Italy and the Nordics. This role is responsible for managing HR operations processes, employee transactions, onboarding, offboarding, payroll and benefits administration, case management, and employee support activities. The successful candidate will provide service-oriented support across the employee lifecycle while taking ownership of more complex HR processes and a broader regional scope. This role applies strong working knowledge of HR operations to manage core processes, identify improvement opportunities, and support more efficient, consistent service delivery.
The People Operations Partner keeps employee experience at the centre, approaching each interaction with professionalism, sound judgment, and a commitment to helping employees feel valued and supported.
QualificationsRequiredUniversity degree in HR Administration, Business Administration or a related discipline, or equivalent years of experienceGenerally 4 plus years of HR operations, shared services, or generalist experienceStrong working knowledge of employee lifecycle processes, HR policies, and operational risk, specifically in ItalyDemonstrated ability to apply judgement, manage complexity, and work independently with minimal supervisionExperience contributing to process improvement initiatives, with an interest in automation,
simplification, and modern HR operationsStrong customer service mindset with clear, confident communication skills and excellent attention to detailAbility to manage competing priorities and remain effective in a fast-paced, evolving environmentComfort working across HR systems and data, with the ability to learn and apply new tools and technologiesFluent in English and ItalianPreferredExperience with Oracle HCM.
Experience with ServiceNow.
Payroll and benefits administration experience.
Experience with HR process improvement and operational excellence initiatives.
We understand that remuneration and benefits are important when deciding on your next career move. The annual salary range for this position is EUR 34.100
- 45.400 gross, determined by numerous factors, including knowledge, skills, and experience (Collective Bargaining Agreement (CBA): Commerce Sector
- Job Classification Level: You’ll also enjoy annual paid leave, access to ULS University to support continuous learning and career development, two volunteering days each year to participate in community activities, flexible working arrangements to support work-life balance. What you’ll experience working for ULSUL Solutions has been pioneering change since 1894 and we’re still leading the way. Our teams have influenced billions of products, plus services, software offerings and more.
That’s where you come in — because none of it could happen without you. It takes passion to protect people, problem-solving to safeguard personal data and conviction to make the world a more sustainable place. As a member of our safety science community, you’ll use your ideas, your energy and your ambition to innovate, challenge and ultimately, help create a safer world.
But we’re also a global community, working together to help create a safer world. Join UL Solutions and you can connect with the brightest minds in the business, all bringing their distinct perspectives and diverse backgrounds together to deliver real change.
Empowering our customers to keep the world safe means thinking ahead. It means investing in training and empowering our people to learn and innovate. At UL Solutions, we help build a better future — one where everyone benefits.
Join UL Solutions to be at the center of safety. To learn more
about us
and the work we do, visit UL.com#LI-IE1 #LI-hybridResponsibilitiesKey ResponsibilitiesHR Transactions and Data Management. Independently manage and resolve moderately complex employee lifecycle transactions, including documentation, system updates, and approvals. Ensure accuracy, compliance, and alignment with local and global requirements while maintaining oversight of data integrity, audits, and quality assurance activities, as well as ownership of employee data accuracy, completeness, and confidentiality.
Employee Support and Case Management. Provide responsive support to employees by addressing a broad range of HR inquiries and managing Tier 2 ServiceNow tickets within established SLAs. Serve as a trusted escalation point for Associate-level team members, offering guidance on case complexity, process interpretation, and judgment-based de
We are seeking an experienced People Operations Partner hybrid in Carugate on a Fixed Term basis to support employees and managers throughout the employee lifecycle while delivering exceptional employee experiences across Italy and the Nordics. This role is responsible for managing HR operations processes, employee transactions, onboarding, offboarding, payroll and benefits administration, case management, and employee support activities. The successful candidate will provide service-oriented support across the employee lifecycle while taking ownership of more complex HR processes and a broader regional scope. This role applies strong working knowledge of HR operations to manage core processes, identify improvement opportunities, and support more efficient, consistent service delivery.
The People Operations Partner keeps employee experience at the centre, approaching each interaction with professionalism, sound judgment, and a commitment to helping employees feel valued and supported.
QualificationsRequiredUniversity degree in HR Administration, Business Administration or a related discipline, or equivalent years of experienceGenerally 4 plus years of HR operations, shared services, or generalist experienceStrong working knowledge of employee lifecycle processes, HR policies, and operational risk, specifically in ItalyDemonstrated ability to apply judgement, manage complexity, and work independently with minimal supervisionExperience contributing to process improvement initiatives, with an interest in automation,
simplification, and modern HR operationsStrong customer service mindset with clear, confident communication skills and excellent attention to detailAbility to manage competing priorities and remain effective in a fast-paced, evolving environmentComfort working across HR systems and data, with the ability to learn and apply new tools and technologiesFluent in English and ItalianPreferredExperience with Oracle HCM.
Experience with ServiceNow.
Payroll and benefits administration experience.
Experience with HR process improvement and operational excellence initiatives.
We understand that remuneration and benefits are important when deciding on your next career move. The annual salary range for this position is EUR 34.100
- 45.400 gross, determined by numerous factors, including knowledge, skills, and experience (Collective Bargaining Agreement (CBA): Commerce Sector
- Job Classification Level: You’ll also enjoy annual paid leave, access to ULS University to support continuous learning and career development, two volunteering days each year to participate in community activities, flexible working arrangements to support work-life balance. What you’ll experience working for ULSUL Solutions has been pioneering change since 1894 and we’re still leading the way. Our teams have influenced billions of products, plus services, software offerings and more.
That’s where you come in — because none of it could happen without you. It takes passion to protect people, problem-solving to safeguard personal data and conviction to make the world a more sustainable place. As a member of our safety science community, you’ll use your ideas, your energy and your ambition to innovate, challenge and ultimately, help create a safer world.
But we’re also a global community, working together to help create a safer world. Join UL Solutions and you can connect with the brightest minds in the business, all bringing their distinct perspectives and diverse backgrounds together to deliver real change.
Empowering our customers to keep the world safe means thinking ahead. It means investing in training and empowering our people to learn and innovate. At UL Solutions, we help build a better future — one where everyone benefits.
Join UL Solutions to be at the center of safety. To learn more
about us
and the work we do, visit UL.com#LI-IE1 #LI-hybridResponsibilitiesKey ResponsibilitiesHR Transactions and Data Management. Independently manage and resolve moderately complex employee lifecycle transactions, including documentation, system updates, and approvals. Ensure accuracy, compliance, and alignment with local and global requirements while maintaining oversight of data integrity, audits, and quality assurance activities, as well as ownership of employee data accuracy, completeness, and confidentiality.
Employee Support and Case Management. Provide responsive support to employees by addressing a broad range of HR inquiries and managing Tier 2 ServiceNow tickets within established SLAs. Serve as a trusted escalation point for Associate-level team members, offering guidance on case complexity, process interpretation, and judgment-based de