Client Coordinator – International Programme Tutoring
We are looking for a Client Coordinator to join our team and support the day-to-day operations of our international tutoring services, specialising in the International Baccalaureate (IB), IGCSE and MYP programmes.
This role is ideal for a highly organised, proactive and personable individual who has completed the IB Diploma Programme and enjoys working with students, families and educators in an international environment.
Key Responsibilities
- - Client Relations: Act as a point of contact for students and parents, handling enquiries, providing support and ensuring an excellent client experience.
- - Tutoring Coordination: Help match students with suitable tutors, coordinate lesson schedules and ensure smooth communication between families and educators.
- - Administrative & Back-Office Support: Manage client records, update internal systems, organise documentation and assist with day-to-day operational tasks.
- - Client Onboarding: Support new families throughout the onboarding process, from initial enquiry to the start of tutoring.
- - Operational Support: Work closely with the team to improve processes, resolve issues and maintain a high standard of service.
Requirements
- - Completed International Baccalaureate (IB) Diploma Programme – mandatory.
- - Fluency in both English and Italian – mandatory.
- - Excellent communication and interpersonal skills.
- - Strong organisational skills and attention to detail.
- - Ability to multitask, prioritise and work independently.
- - Confidence using digital tools, spreadsheets and administrative platforms.
- - A proactive, solution-oriented attitude and a client-focused mindset.
Nice to Have
- - Previous experience in customer service, administration, education or operations.
- - Familiarity with the International Higher Education systems.
- - Experience working in an international or multicultural environment.
What We Offer
- - The opportunity to work in an international, education-focused environment.
- - A collaborative and dynamic team.
- - A varied role combining client relationships, coordination and business operations.
- - Opportunities for professional growth and increased responsibility.
This role is ideal for a highly organised, proactive and personable individual who has completed the IB Diploma Programme and enjoys working with students, families and educators in an international environment.
Key Responsibilities
- - Client Relations: Act as a point of contact for students and parents, handling enquiries, providing support and ensuring an excellent client experience.
- - Tutoring Coordination: Help match students with suitable tutors, coordinate lesson schedules and ensure smooth communication between families and educators.
- - Administrative & Back-Office Support: Manage client records, update internal systems, organise documentation and assist with day-to-day operational tasks.
- - Client Onboarding: Support new families throughout the onboarding process, from initial enquiry to the start of tutoring.
- - Operational Support: Work closely with the team to improve processes, resolve issues and maintain a high standard of service.
Requirements
- - Completed International Baccalaureate (IB) Diploma Programme – mandatory.
- - Fluency in both English and Italian – mandatory.
- - Excellent communication and interpersonal skills.
- - Strong organisational skills and attention to detail.
- - Ability to multitask, prioritise and work independently.
- - Confidence using digital tools, spreadsheets and administrative platforms.
- - A proactive, solution-oriented attitude and a client-focused mindset.
Nice to Have
- - Previous experience in customer service, administration, education or operations.
- - Familiarity with the International Higher Education systems.
- - Experience working in an international or multicultural environment.
What We Offer
- - The opportunity to work in an international, education-focused environment.
- - A collaborative and dynamic team.
- - A varied role combining client relationships, coordination and business operations.
- - Opportunities for professional growth and increased responsibility.