Digital Customer Service Specialist
pAt hlpy, we’re building much more than a roadside assistance company. We’re building the technology platform that is changing how mobility services are delivered across Europe. /p pFounded in 2020, hlpy connects insurers, fleets, rental and leasing companies and OEMs with a network of service providers, and makes the whole experience digital for the end customer. Every month, our platform orchestrates tens of thousands of real-world operations: roadside assistance, towing, replacement vehicles, repairs and vehicle deliveries, in Italy, France, Spain and Germany. /p pOur goal is clear: when someone needs help on the road, getting it should be fast, simple and fully transparent. Behind every request there’s a driver who needs to get moving again, and a client who trusts us to deliver on our promise. Making that happen, at scale and in real time, is what we do every day. /p pBehind our technology there are people. We’re a young, international team where ideas are heard regardless of title, colleagues help each other out on busy days, and every voice helps shape how we work. We value curiosity, ownership and a good dose of empathy, both with our customers and with each other. /p h3What you’ll do /h3 ul liDispatch the appropriate service (tow trucks, taxis, replacement vehicles, etc.)
/li liKeep an eye on our digital support flow and step in when a human touch makes the difference /li liSolve cases via chat and phone, working hand in hand with our network of service providers /li liShare ideas to improve how we work: your input really counts here. /li liEscalate complex or sensitive cases to team leaders when required /li /ul h3What we’re looking for /h3 ul liMother-tongue bFrench /band bItalian /bspeaker with a good level of English /li liExperience using digital tools and platforms, such as CRM systems /li liAvailability for 24/7 shifts, including nights and weekends (roadside assistance never stops!) /li liExperience in customer service or operations is a plus, but attitude matters just as much /li liEmpathy, calm under pressure, problem-solving and a true team spirit /li liavailable for bpart time /b or bfull time /b /li liA fast-growing scale-up changing a traditional industry /li liAn international, multicultural team across four countries /liliFlexible work: hybrid (3 days a week in the office) if you’re based in Milan or its province, fully remote if you live elsewhere in Italy /li liReal impact from day one and room to grow as we expand /li /ul #J-18808-Ljbffr
/li liKeep an eye on our digital support flow and step in when a human touch makes the difference /li liSolve cases via chat and phone, working hand in hand with our network of service providers /li liShare ideas to improve how we work: your input really counts here. /li liEscalate complex or sensitive cases to team leaders when required /li /ul h3What we’re looking for /h3 ul liMother-tongue bFrench /band bItalian /bspeaker with a good level of English /li liExperience using digital tools and platforms, such as CRM systems /li liAvailability for 24/7 shifts, including nights and weekends (roadside assistance never stops!) /li liExperience in customer service or operations is a plus, but attitude matters just as much /li liEmpathy, calm under pressure, problem-solving and a true team spirit /li liavailable for bpart time /b or bfull time /b /li liA fast-growing scale-up changing a traditional industry /li liAn international, multicultural team across four countries /liliFlexible work: hybrid (3 days a week in the office) if you’re based in Milan or its province, fully remote if you live elsewhere in Italy /li liReal impact from day one and room to grow as we expand /li /ul #J-18808-Ljbffr