Technical Program Manager
h3Summary /h3 pVIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and railway. VIAVI is also a leader in light management technologies for 3D sensing, anti-counterfeiting, consumer electronics, industrial, automotive, government and aerospace applications. /p pWe are the people behind the products that help keep the world connected at home, school, work, at play, and everywhere in between. VIAVI employees are passionate about supporting customer success and we welcome people who bring their best every day to the company – to question, to collaborate and to push for solutions that will delight our customers. /p h3Duties Responsibilities /h3 h3Role Summary /h3 pThe role of a TPM is the end-to-end ownership of project delivery and services, from pre-sales planning through to ongoing customer satisfaction beyond acceptance. The delivery of VIAVI Solutions’ portfolio involves integration with customer IT infrastructure, connectivity with network elements or analysis of network traffic, plus provision of training and consulting activities with the end users of the system. Each project is delivered by several members of the Professional Services team including Deployment Engineers, Subject Matter Experts for consulting, and Onsite Consultants for post-acceptance. The TPM will oversee all activities within this team. The TPM will be the key point of contact for the customer for all project activities, therefore they shall be expected to manage and own all coordination activities within VIAVI Solutions and the Customer during each deployment, this includes the ownership of statements of work, project planning, and reporting documentation. The TPM role will involve travel throughout the region.
/p h3Project Planning Execution /h3 ul liMonitor projects from initiation (kickoff) through delivery to customer acceptance. /li liTrack progress on project plans, schedules, budgets, and deliverables. /li liPlan and identify required resources for successful project execution. /li liManage multiple projects and reconcile interdependencies between them. /li liUtilize best-practice project management tools and methodologies Customer Engagement Satisfaction. /li liMaintain high customer satisfaction (internal and external) through timely delivery and technical expertise. /li liServe as the primary point of contact for deployment, training, and consulting activities. /li liManage communication of project status, technical progress, and business impact with stakeholders. /li liSchedule and organize project review meetings Team Leadership Collaboration. /li liFacilitate communication and coordination across cross-functional teams. /li liLead cross-functional project meetings, document meeting minutes, and track actions. /li liMotivate and lead teams to deliver business results. /li liWork effectively and efficiently with others, consistently applying best practices Risk Change Management. /li liProactively manage project risks and issues through identification and mitigation strategies. /li liTrack and manage project change controls. /li liProvide recommendations for continuous improvement. /li /ul h3Reporting Documentation /h3 ul liCollect and report on project metrics and KPIs.
/li liManage important project documentation. /li liForecast revenue and ensure forecast accuracy, considering revenue recognition impacts. /li liSupport budget delivery of services, operational assistance, and consulting. /li /ul h3Pre-Requisites / Skills / Experience Requirements /h3 h3Education and Experience Pre-requisites /h3 ul li10+ years in the Mobile Telecommunications Industry, with expertise in Network Planning and Optimization, Service Assurance and Customer Experience Management across GSM/UMTS/LTE/5G networks. /li li5+ years of project management experience in delivering and deploying software solutions for large organizations /li /ul h3Technical skills required /h3 ul liStrong understanding of Core CS (2G/3G), Core PS (2G–5G NSA/SA), and IMS networks. /li liKnowledge of RAN/Core Mobile Network Interfaces and vendor OSS (Ericsson, Nokia, Huawei) is an advantage. /li liGood understanding of Software Development Lifecycle (SDLC) and Agile methodologies Project Process Skills. /li liSignificant experience with project management methodologies and techniques. /li liKnowledge of budgeting and resource allocation procedures. /li liProficiency in Microsoft Excel, PowerPoint, and Project. /li liExperience with Atlassian tools (JIRA, Confluence) /li /ul h3Soft skills required /h3 ul liStrong leadership and team management capabilities. /li liExcellent analytical, quantitative, and problem-solving skills. /li liAbility to work independently with minimal direction. /li liEffective communicator with excellent written and verbal skills in English. /li liTeam player with the ability to clearly articulate technical results to customers. /li liFluency in Spanish and English /li /ul pVIAVI Solutions is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities. /p #J-18808-Ljbffr
/p h3Project Planning Execution /h3 ul liMonitor projects from initiation (kickoff) through delivery to customer acceptance. /li liTrack progress on project plans, schedules, budgets, and deliverables. /li liPlan and identify required resources for successful project execution. /li liManage multiple projects and reconcile interdependencies between them. /li liUtilize best-practice project management tools and methodologies Customer Engagement Satisfaction. /li liMaintain high customer satisfaction (internal and external) through timely delivery and technical expertise. /li liServe as the primary point of contact for deployment, training, and consulting activities. /li liManage communication of project status, technical progress, and business impact with stakeholders. /li liSchedule and organize project review meetings Team Leadership Collaboration. /li liFacilitate communication and coordination across cross-functional teams. /li liLead cross-functional project meetings, document meeting minutes, and track actions. /li liMotivate and lead teams to deliver business results. /li liWork effectively and efficiently with others, consistently applying best practices Risk Change Management. /li liProactively manage project risks and issues through identification and mitigation strategies. /li liTrack and manage project change controls. /li liProvide recommendations for continuous improvement. /li /ul h3Reporting Documentation /h3 ul liCollect and report on project metrics and KPIs.
/li liManage important project documentation. /li liForecast revenue and ensure forecast accuracy, considering revenue recognition impacts. /li liSupport budget delivery of services, operational assistance, and consulting. /li /ul h3Pre-Requisites / Skills / Experience Requirements /h3 h3Education and Experience Pre-requisites /h3 ul li10+ years in the Mobile Telecommunications Industry, with expertise in Network Planning and Optimization, Service Assurance and Customer Experience Management across GSM/UMTS/LTE/5G networks. /li li5+ years of project management experience in delivering and deploying software solutions for large organizations /li /ul h3Technical skills required /h3 ul liStrong understanding of Core CS (2G/3G), Core PS (2G–5G NSA/SA), and IMS networks. /li liKnowledge of RAN/Core Mobile Network Interfaces and vendor OSS (Ericsson, Nokia, Huawei) is an advantage. /li liGood understanding of Software Development Lifecycle (SDLC) and Agile methodologies Project Process Skills. /li liSignificant experience with project management methodologies and techniques. /li liKnowledge of budgeting and resource allocation procedures. /li liProficiency in Microsoft Excel, PowerPoint, and Project. /li liExperience with Atlassian tools (JIRA, Confluence) /li /ul h3Soft skills required /h3 ul liStrong leadership and team management capabilities. /li liExcellent analytical, quantitative, and problem-solving skills. /li liAbility to work independently with minimal direction. /li liEffective communicator with excellent written and verbal skills in English. /li liTeam player with the ability to clearly articulate technical results to customers. /li liFluency in Spanish and English /li /ul pVIAVI Solutions is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities. /p #J-18808-Ljbffr