Fintech Client Relations Team Lead
Viva seeks an experienced Direct Team Leader to oversee Client Relationship Representatives, driving performance and client satisfaction in a fast-paced fintech environment. You will manage in-house and field-based teams, promote AI-enhanced processes, and ensure service excellence across Europe.
The role emphasizes strategic leadership, schedule coordination, and escalated issue resolution, with a focus on cross-functional collaboration and measurable results.
The role emphasizes strategic leadership, schedule coordination, and escalated issue resolution, with a focus on cross-functional collaboration and measurable results.