Experience Abroad: Italian Speaking Customer Support Representative in Lisbon
Location:
Lisbon, Portugal (100% On-site) Language
Requirements:
Fluent Italian (C1/C2) and Working English (B2+) Job Title: Italian-Speaking Customer Support Advisor Role Summary Are you eager to launch your professional journey in Portugal? We are actively hiring service-oriented individuals who are fluent in Italian to join our international workforce located in Lisbon. As the principal contact for Italian-speaking clients, you will resolve customer inquiries across phone, live chat, and email channels. This role represents a fantastic opportunity for proactive problem solvers who thrive within a fast-paced work environment. In this dynamic position, you will represent leading global brands while building a rewarding international career inside a vibrant, supportive workplace. Workplace Setup: Fully on-site daily presence required at our modern Lisbon facility (remote work is not available). Timeline: Urgent filling preferred. Legal Eligibility: Valid EU/EEA citizenship, an EU passport, or legal authorization to work in Portugal. Core Responsibilities
- Customer Interaction: Address incoming inquiries in fluent Italian via telephone, email, and live messaging with a polite, professional, and helpful tone.
- Issue Diagnostics: Identify customer issues, pinpoint the root causes of difficulties methodically, and provide prompt, customized solutions to guarantee satisfaction.
- Documentation: Record all case details, account updates, and troubleshooting steps accurately within our central CRM database with absolute precision.
- Target Management: Consistently hit essential operational benchmarks, including CSAT scores, First Contact Resolution (FCR), and Average Handle Time (AHT) standards.
- Ongoing Learning: Attend regular development programs to stay up to date on platform updates, company guidelines, and operational best practices. Qualifications Essential Criteria
- Language Capabilities: Fluent Italian (C1/C2),
written and spoken, paired with at least B2-level English proficiency for software usage, internal communication, and training modules.
- Shift Availability: Full adaptability to work rotating shift rosters operating across a 24/7 schedule.
- Essential
Skills:
Excellent active listening capabilities, strong communication talents, poise under pressure, and an optimistic, solutions-oriented attitude. Shift Pattern &
Working Hours
- Schedule: Full-time employment, 40 hours per week (8-hour daily shifts).
- Shift Pattern: Continuous 24/7 rotational schedule. Compensation Models Candidates can choose between two tailored compensation structures: Option A: Local Contract (For Local Applicants)
- Base Remuneration: €1,262.33 gross monthly (paid across 12 months).
- Housing: Self-arranged living setup (ideal for candidates currently living in Lisbon or managing independent housing). Option B: Relocation Contract (For Moving Candidates)
- Base Remuneration: €1,059.00 gross monthly (paid across 12 months).
- Provided Accommodation: Private room within a shared corporate flat with utilities included (electricity, gas, water, internet).
- Travel Assistance: Full inbound flight reimbursement after passing the probation period, plus complimentary airport pickup. Added Perks
- Fully Paid Onboarding: Comprehensive training program starting immediately from your first day on the job.
- Career Advancement: Structured internal career development paths leading into coaching, Quality Assurance (QA), or management roles.
- Health & Support: Complimentary private health coverage after six months of employment, along with access to mental health support resources.
- Company Life: Inclusive corporate culture featuring company-sponsored social events, sports leagues, and team-building outings.
- Regional
Benefits:
Enjoy Lisbon's sunny weather, ocean views, rich cultural heritage, and active urban social scene.
Lisbon, Portugal (100% On-site) Language
Requirements:
Fluent Italian (C1/C2) and Working English (B2+) Job Title: Italian-Speaking Customer Support Advisor Role Summary Are you eager to launch your professional journey in Portugal? We are actively hiring service-oriented individuals who are fluent in Italian to join our international workforce located in Lisbon. As the principal contact for Italian-speaking clients, you will resolve customer inquiries across phone, live chat, and email channels. This role represents a fantastic opportunity for proactive problem solvers who thrive within a fast-paced work environment. In this dynamic position, you will represent leading global brands while building a rewarding international career inside a vibrant, supportive workplace. Workplace Setup: Fully on-site daily presence required at our modern Lisbon facility (remote work is not available). Timeline: Urgent filling preferred. Legal Eligibility: Valid EU/EEA citizenship, an EU passport, or legal authorization to work in Portugal. Core Responsibilities
- Customer Interaction: Address incoming inquiries in fluent Italian via telephone, email, and live messaging with a polite, professional, and helpful tone.
- Issue Diagnostics: Identify customer issues, pinpoint the root causes of difficulties methodically, and provide prompt, customized solutions to guarantee satisfaction.
- Documentation: Record all case details, account updates, and troubleshooting steps accurately within our central CRM database with absolute precision.
- Target Management: Consistently hit essential operational benchmarks, including CSAT scores, First Contact Resolution (FCR), and Average Handle Time (AHT) standards.
- Ongoing Learning: Attend regular development programs to stay up to date on platform updates, company guidelines, and operational best practices. Qualifications Essential Criteria
- Language Capabilities: Fluent Italian (C1/C2),
written and spoken, paired with at least B2-level English proficiency for software usage, internal communication, and training modules.
- Shift Availability: Full adaptability to work rotating shift rosters operating across a 24/7 schedule.
- Essential
Skills:
Excellent active listening capabilities, strong communication talents, poise under pressure, and an optimistic, solutions-oriented attitude. Shift Pattern &
Working Hours
- Schedule: Full-time employment, 40 hours per week (8-hour daily shifts).
- Shift Pattern: Continuous 24/7 rotational schedule. Compensation Models Candidates can choose between two tailored compensation structures: Option A: Local Contract (For Local Applicants)
- Base Remuneration: €1,262.33 gross monthly (paid across 12 months).
- Housing: Self-arranged living setup (ideal for candidates currently living in Lisbon or managing independent housing). Option B: Relocation Contract (For Moving Candidates)
- Base Remuneration: €1,059.00 gross monthly (paid across 12 months).
- Provided Accommodation: Private room within a shared corporate flat with utilities included (electricity, gas, water, internet).
- Travel Assistance: Full inbound flight reimbursement after passing the probation period, plus complimentary airport pickup. Added Perks
- Fully Paid Onboarding: Comprehensive training program starting immediately from your first day on the job.
- Career Advancement: Structured internal career development paths leading into coaching, Quality Assurance (QA), or management roles.
- Health & Support: Complimentary private health coverage after six months of employment, along with access to mental health support resources.
- Company Life: Inclusive corporate culture featuring company-sponsored social events, sports leagues, and team-building outings.
- Regional
Benefits:
Enjoy Lisbon's sunny weather, ocean views, rich cultural heritage, and active urban social scene.