People and Culture (HR) Manager
Overview As P&C; Manager you will steer strategic HR initiatives to enable a high-performance, inclusive and compliant workplace for Orient Express La Dolce Vita. You will lead end-to-end HR operations, from talent acquisition to payroll, ensuring luxury standards and guest service excellence. You'll translate business priorities into people strategies and scalable processes to support the brand's growth. This role offers the chance to shape culture, drive continuous improvement, and partner with cross-functional teams across a premium, growing luxury network.
Retribuzione / Benefits
gross annual salary range: 50.000 - 60.000
bonus
ALL - Hearti st Program: Employee agevolazioni card with discounted rates
Learning & development opportunities
Define and execute the HR strategy in line with General Manager and corporate guidelines
Lead talent acquisition, onboarding, performance management, learning & development, compensation & benefits, payroll, and personnel administration
Translate business priorities into effective people solutions and ensure alignment with brand identity and luxury positioning
Maintain compliance with LQA/Forbes and drive continuous improvement in HR processes
Co-lead crew planning and workforce scheduling with Finance, monitor employment costs and budgets
Manage department budget, monitor KPIs (absenteeism, shift coverage, rest periods, regulatory compliance) and ensure service continuity
Oversee industrial and union relations, manage disputes and grievance procedures
Promote employee well-being, onboarding excellence, and positive team dynamics
Deploy initiatives to reflect Orient Express values and elevate candidate and employee experience
Support managers in developing collaboration and service culture
Develop scalable workforce planning tools to support expansion and regulatory changes
Collaborate with Operations to maintain agility during peak periods
Master's degree in Human Resources or related field
Minimum 5 years in a senior HR role
Deep knowledge of industrial and union relations
fluent in Italian and English
Proficiency with HR systems and MS Office
cross-functional collaboration
HR systems
MS Office
payroll and compensation management
Retribuzione / Benefits
gross annual salary range: 50.000 - 60.000
bonus
ALL - Hearti st Program: Employee agevolazioni card with discounted rates
Learning & development opportunities
Define and execute the HR strategy in line with General Manager and corporate guidelines
Lead talent acquisition, onboarding, performance management, learning & development, compensation & benefits, payroll, and personnel administration
Translate business priorities into effective people solutions and ensure alignment with brand identity and luxury positioning
Maintain compliance with LQA/Forbes and drive continuous improvement in HR processes
Co-lead crew planning and workforce scheduling with Finance, monitor employment costs and budgets
Manage department budget, monitor KPIs (absenteeism, shift coverage, rest periods, regulatory compliance) and ensure service continuity
Oversee industrial and union relations, manage disputes and grievance procedures
Promote employee well-being, onboarding excellence, and positive team dynamics
Deploy initiatives to reflect Orient Express values and elevate candidate and employee experience
Support managers in developing collaboration and service culture
Develop scalable workforce planning tools to support expansion and regulatory changes
Collaborate with Operations to maintain agility during peak periods
Master's degree in Human Resources or related field
Minimum 5 years in a senior HR role
Deep knowledge of industrial and union relations
fluent in Italian and English
Proficiency with HR systems and MS Office
cross-functional collaboration
HR systems
MS Office
payroll and compensation management