Field Services Engineer (Remote)
Overview In this role you install, configure, maintain, and repair medical equipment to ensure optimal performance and regulatory compliance. You will work on one modality, perform testing and calibration, and train healthcare staff. You lead preventive maintenance and handle documentation, while ensuring safety and quality standards. The role involves remote diagnostics, customer communication, and contributing to revenue growth through on-demand services.
Responsabilità
Install and configure medical equipment within a defined modality
Conduct testing, calibration, and performance verification
Train healthcare staff on operation and basic troubleshooting
Perform preventive maintenance and corrective operations of moderate complexity
Maintain accurate service documentation, including debriefs, parts orders, and KPI metrics
Ensure EHS compliance and standards are met
Leverage customer knowledge to support contract and on-demand revenue growth
Escalate complex problems to experienced peers
Lead communications with customers and act as escalation point for installations
Perform remote fixing and equipment diagnostics
Requisiti fondamentali
Experience in a similar role
Proficiency in one modality; developing knowledge in another
EHS compliance mindset
Knowledge of Lean and Continuous Improvement principles
Strong written and verbal communication skills
English: reading, understanding, and conversation
Excel, PowerPoint, and data analysis skills
Ability to assist with network setup and troubleshooting for connected medical devices (IP configuration)
Fluent in Italian and English
Embrace company cultural behaviors
Technical curiosity
Safety-first mindset
Proficiency in one medical modality; developing knowledge in another
EHS compliance and Lean/CI principles
Diagnostics and calibration
Responsabilità
Install and configure medical equipment within a defined modality
Conduct testing, calibration, and performance verification
Train healthcare staff on operation and basic troubleshooting
Perform preventive maintenance and corrective operations of moderate complexity
Maintain accurate service documentation, including debriefs, parts orders, and KPI metrics
Ensure EHS compliance and standards are met
Leverage customer knowledge to support contract and on-demand revenue growth
Escalate complex problems to experienced peers
Lead communications with customers and act as escalation point for installations
Perform remote fixing and equipment diagnostics
Requisiti fondamentali
Experience in a similar role
Proficiency in one modality; developing knowledge in another
EHS compliance mindset
Knowledge of Lean and Continuous Improvement principles
Strong written and verbal communication skills
English: reading, understanding, and conversation
Excel, PowerPoint, and data analysis skills
Ability to assist with network setup and troubleshooting for connected medical devices (IP configuration)
Fluent in Italian and English
Embrace company cultural behaviors
Technical curiosity
Safety-first mindset
Proficiency in one medical modality; developing knowledge in another
EHS compliance and Lean/CI principles
Diagnostics and calibration