Hostess/Steward - Ristorazione
The Primary role of the Host at Sorelle is to be responsible for welcoming guests warmly and ensuring they have a positive start to their dining experience. The Host manages reservations, seating arrangements, and the waitlist and communicates effectively with the serving team to provide seamless service. Exceptional organizational and customer service skills are key to creating a memorable dining experience for all guests.
Ensure that all guests feel welcome and are given responsive, professional, gracious service always.
Maintains clean and organized workstations that are cohesive with the restaurant's philosophy, culture, and standards of excellence.
Recognize or seek areas for staff and restaurant improvement and offer positive solutions for change.
Operate within the restaurant daily with efficiency, respect, friendliness, professionalism, teamwork, knowledge, patience, awareness, compassion, courtesy, and initiative.
Understand completely all programs, procedures, standards, specifications, guidelines, and training programs.
Displays consistent attention to detail and follow through of all restaurant policies.
Represents the restaurant professionally through effective communication, cooperation, and relationships with all business partners.
Understand and perform job duties to the expectations of MG-SC, dba Sorelle Service, Food, Beverage, and Wine manuals.
- Participate in Pre-Shift meetings and learn new menu items.
- Welcome all guests and ensure guests receive responsive, professional, and gracious service always.
- Answer any questions about the menu, specific food items, the wine list or any other inquiries the guest may have.
- Liaise with server to always ensure communication about wants and needs of guests.
- Escort guests to their table. Answer the phone and takes reservations.
- Maintains cleanliness of restaurant entrance.
- Checks coats and maintains coat check room in a neat and organized manner.
- Maintain a clean,
safe environment always in the Dining Room and all service stations.
- Fully understand and comply with all federal, state, county and municipal regulations that pertain to the health, safety and labor requirements of the restaurant colleagues and guests.
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the restaurant.)
- Perform general clerical tasks including maintaining logbooks and reservation counts on OpenTable or other reservation system.
- Must have complete knowledge of and use the service and merchandising techniques described in the Host's Manual.
- Assist in table setting and general dining room maintenance during peak periods.
- The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills and abilities:)
- Must be able to speak, read, write and understand the primary language(s) used in the workplace.
- Requires good communication skills, both verbal and written.
- Knowledge of appropriate table settings and service ware.
- Must possess basic computer skills.
- Must be familiar with OpenTable or similar reservation system.
REQUIRED SKILLS & EXPERIENCE:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum 1-2 years of fine dining bar experience. Knowledge of service and food and beverage, generally involving at least 1 year of dining room experience and thorough knowledge of fine dining, service procedures and functions.
Cleanliness, organization and the ability to work well in a team situation are crucial to this position.
Food and wi
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Ensure that all guests feel welcome and are given responsive, professional, gracious service always.
Maintains clean and organized workstations that are cohesive with the restaurant's philosophy, culture, and standards of excellence.
Recognize or seek areas for staff and restaurant improvement and offer positive solutions for change.
Operate within the restaurant daily with efficiency, respect, friendliness, professionalism, teamwork, knowledge, patience, awareness, compassion, courtesy, and initiative.
Understand completely all programs, procedures, standards, specifications, guidelines, and training programs.
Displays consistent attention to detail and follow through of all restaurant policies.
Represents the restaurant professionally through effective communication, cooperation, and relationships with all business partners.
Understand and perform job duties to the expectations of MG-SC, dba Sorelle Service, Food, Beverage, and Wine manuals.
- Participate in Pre-Shift meetings and learn new menu items.
- Welcome all guests and ensure guests receive responsive, professional, and gracious service always.
- Answer any questions about the menu, specific food items, the wine list or any other inquiries the guest may have.
- Liaise with server to always ensure communication about wants and needs of guests.
- Escort guests to their table. Answer the phone and takes reservations.
- Maintains cleanliness of restaurant entrance.
- Checks coats and maintains coat check room in a neat and organized manner.
- Maintain a clean,
safe environment always in the Dining Room and all service stations.
- Fully understand and comply with all federal, state, county and municipal regulations that pertain to the health, safety and labor requirements of the restaurant colleagues and guests.
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the restaurant.)
- Perform general clerical tasks including maintaining logbooks and reservation counts on OpenTable or other reservation system.
- Must have complete knowledge of and use the service and merchandising techniques described in the Host's Manual.
- Assist in table setting and general dining room maintenance during peak periods.
- The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills and abilities:)
- Must be able to speak, read, write and understand the primary language(s) used in the workplace.
- Requires good communication skills, both verbal and written.
- Knowledge of appropriate table settings and service ware.
- Must possess basic computer skills.
- Must be familiar with OpenTable or similar reservation system.
REQUIRED SKILLS & EXPERIENCE:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum 1-2 years of fine dining bar experience. Knowledge of service and food and beverage, generally involving at least 1 year of dining room experience and thorough knowledge of fine dining, service procedures and functions.
Cleanliness, organization and the ability to work well in a team situation are crucial to this position.
Food and wi
#