Consumer Services Agent with Italian and Spanish
A member of the Client Services team supporting client contacts through calls, chat, and email, while managing omni-channel client interactions across the EMEA region. The role combines high-quality client assistance with a strong sales approach, ensuring personalized support, product guidance, and proactive sales opportunities. The position also involves coordinating cross-functional interactions with EMEA stores and corporate departments to deliver a seamless and elevated client experience focused on client satisfaction, loyalty, and business growth.
Embrace a culture that puts the client experience first and foremost
Maximizing use of the client relationship management system while providing client support through phone, email, live chat and WhatsApp
Adopt an authentic approach to clienteling and build long term relationships with clients by personalizing the client experience at every touchpoint
Responding efficiently and accurately to clients, explaining possible solutions, and ensuring that clients feel supported and valued
Assist clients with all post sale inquiries including delivery, returns, repairs, and refunds
Work to quickly resolve all issues affecting clients’ orders and in a professional manner by communicating with boutiques and concessions
Partner with Client Service Team Leader to escalate incidents as appropriate
Partner with Store Operations in supporting the management of client queries, including complaints, requests for post-sale assistance, availability and other merchandising requests
Understanding and striving to meet or exceed both service and sales KPIs while providing excellent consistent Client Service
Be the voice of our Groups Client Service team, by providing a high level of luxury service
Exceptional Client Service, active listening, and verbal and written communication skills, professional phone voice
Understanding of company products, services, and policies
Proficiency with computers, especially with CRM software, and strong typing skills
Fluency in English and Italian is mandatory
Fluency in French or Spanish or German or Turkish or Arabic is required in both written and oral form
Any experience level
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics.
Embrace a culture that puts the client experience first and foremost
Maximizing use of the client relationship management system while providing client support through phone, email, live chat and WhatsApp
Adopt an authentic approach to clienteling and build long term relationships with clients by personalizing the client experience at every touchpoint
Responding efficiently and accurately to clients, explaining possible solutions, and ensuring that clients feel supported and valued
Assist clients with all post sale inquiries including delivery, returns, repairs, and refunds
Work to quickly resolve all issues affecting clients’ orders and in a professional manner by communicating with boutiques and concessions
Partner with Client Service Team Leader to escalate incidents as appropriate
Partner with Store Operations in supporting the management of client queries, including complaints, requests for post-sale assistance, availability and other merchandising requests
Understanding and striving to meet or exceed both service and sales KPIs while providing excellent consistent Client Service
Be the voice of our Groups Client Service team, by providing a high level of luxury service
Exceptional Client Service, active listening, and verbal and written communication skills, professional phone voice
Understanding of company products, services, and policies
Proficiency with computers, especially with CRM software, and strong typing skills
Fluency in English and Italian is mandatory
Fluency in French or Spanish or German or Turkish or Arabic is required in both written and oral form
Any experience level
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics.