IT Infrastructure Delivery Manager
pMSC Technology Italia is looking for an experienced IT Infrastructure Delivery Manager to join its Global Operations Center in Turin. /ppThe successful candidate will be responsible for ensuring the delivery, performance, availability, resilience, and continuous improvement of IT services and infrastructure, acting as a key link between business stakeholders, technical teams, vendors, and global IT functions. /ppThis role is ideal for professionals with a strong background in IT Service Management, Infrastructure Cloud Operations, and mission-critical environments, with a focus on operational excellence, service quality, and continuous improvement. /ph3Reporting Line /h3ulliHierarchical: Global CISO Turin’s Head of Infrastructure and Security /liliFunctional: Service Delivery Management Lead, Geneva /li /ulh3Key Responsibilities /h3ulliEnsure the delivery, performance, availability, and continuous improvement of IT infrastructure and operational services. /liliOversee Infrastructure Cloud Operations across enterprise, hybrid cloud, and mission-critical environments.
/liliManage Incident, Problem, Change, and Major Incident Management processes in line with ITIL best practices. /liliMonitor and govern SLAs, KPIs, service performance, availability, and operational quality, driving remediation and improvement actions. /liliAct as the key interface between business stakeholders, technical teams, security functions, vendors, and external service providers. /liliSupport the management and evolution of Microsoft Azure Foundation, hybrid cloud environments, and enterprise infrastructure services. /liliLeverage ITSM, monitoring, observability, and reporting platforms such as ServiceNow, Datadog, and Power BI to drive service governance and performance analysis. /liliSupport Business Continuity, Service Resilience, automation, and continuous improvement initiatives to enhance reliability and operational efficiency. /li /ul #J-18808-Ljbffr
/liliManage Incident, Problem, Change, and Major Incident Management processes in line with ITIL best practices. /liliMonitor and govern SLAs, KPIs, service performance, availability, and operational quality, driving remediation and improvement actions. /liliAct as the key interface between business stakeholders, technical teams, security functions, vendors, and external service providers. /liliSupport the management and evolution of Microsoft Azure Foundation, hybrid cloud environments, and enterprise infrastructure services. /liliLeverage ITSM, monitoring, observability, and reporting platforms such as ServiceNow, Datadog, and Power BI to drive service governance and performance analysis. /liliSupport Business Continuity, Service Resilience, automation, and continuous improvement initiatives to enhance reliability and operational efficiency. /li /ul #J-18808-Ljbffr