Customer Service Specialist
pAt adapa, we are shaping the future of sustainable packaging across Europe.
We are an international, diverse and fast-moving organisation, combining strong industrial expertise with an ambitious transformation journey.
/p pReporting to the Group Customer Service Manager, the Customer Service Specialist will manage a dedicated customer portfolio, ensuring excellent service and efficient order management throughout the entire order-to-delivery process.
/p h3Key Responsibilities /h3 ul liManage the end-to-end customer order cycle, from order entry in the ERP system through delivery.
/li liMonitor and update customer orders, issue order confirmations and coordinate with the relevant internal departments.
/li liProvide customers with timely and accurate information regarding products, availability, delivery lead times and commercial conditions.
/li liHandle customer enquiries by email and telephone, ensuring a high level of service within an international environment.
/li liPrepare quotations, verify sales conditions and provide operational support to the Sales team in line with company procedures.
/li liRegister, monitor and follow up on customer complaints and operational issues.
/li liCoordinate with Sales, Quality, Production, Logistics and other relevant departments to ensure the timely resolution of customer issues.
/li liManage commercial and order-related documentation,
ensuring that customer and order information is accurately maintained in the company systems.
/li liProactively identify potential order issues and contribute to finding effective solutions.
/li liSupport continuous improvement initiatives related to Customer Service and order management processes.
/li /ul h3Who we're looking for... /h3 ul liHigh school diploma or degree in Economics, Business, Languages or a related field.
/li liPrevious experience in Customer Service, Order Management, Sales Administration or Commercial Back Office.
/li liGood understanding of order management and customer service processes.
/li liExperience with ERP and CRM systems.
Knowledge of Microsoft Dynamics 365 is an advantage.
/li liGood command of Microsoft Office, particularly Excel.
/li liGood command of English, both written and spoken.
Additional languages are an advantage.
/li liStrong customer orientation and effective communication skills.
/li liExcellent organisational skills, accuracy and attention to detail.
/liliProactive approach, problem-solving mindset and ability to manage priorities effectively.
/li liCollaborative, flexible and comfortable working with different departments in a fast-paced and international environment.
/li /ul pLocation: Forli /p pSalary range: €****** gross per year /p #J-*****-Ljbffr
We are an international, diverse and fast-moving organisation, combining strong industrial expertise with an ambitious transformation journey.
/p pReporting to the Group Customer Service Manager, the Customer Service Specialist will manage a dedicated customer portfolio, ensuring excellent service and efficient order management throughout the entire order-to-delivery process.
/p h3Key Responsibilities /h3 ul liManage the end-to-end customer order cycle, from order entry in the ERP system through delivery.
/li liMonitor and update customer orders, issue order confirmations and coordinate with the relevant internal departments.
/li liProvide customers with timely and accurate information regarding products, availability, delivery lead times and commercial conditions.
/li liHandle customer enquiries by email and telephone, ensuring a high level of service within an international environment.
/li liPrepare quotations, verify sales conditions and provide operational support to the Sales team in line with company procedures.
/li liRegister, monitor and follow up on customer complaints and operational issues.
/li liCoordinate with Sales, Quality, Production, Logistics and other relevant departments to ensure the timely resolution of customer issues.
/li liManage commercial and order-related documentation,
ensuring that customer and order information is accurately maintained in the company systems.
/li liProactively identify potential order issues and contribute to finding effective solutions.
/li liSupport continuous improvement initiatives related to Customer Service and order management processes.
/li /ul h3Who we're looking for... /h3 ul liHigh school diploma or degree in Economics, Business, Languages or a related field.
/li liPrevious experience in Customer Service, Order Management, Sales Administration or Commercial Back Office.
/li liGood understanding of order management and customer service processes.
/li liExperience with ERP and CRM systems.
Knowledge of Microsoft Dynamics 365 is an advantage.
/li liGood command of Microsoft Office, particularly Excel.
/li liGood command of English, both written and spoken.
Additional languages are an advantage.
/li liStrong customer orientation and effective communication skills.
/li liExcellent organisational skills, accuracy and attention to detail.
/liliProactive approach, problem-solving mindset and ability to manage priorities effectively.
/li liCollaborative, flexible and comfortable working with different departments in a fast-paced and international environment.
/li /ul pLocation: Forli /p pSalary range: €****** gross per year /p #J-*****-Ljbffr