Specialist I, Customer Service
Overview
In this role you support daily operational activities to ensure efficiency and service quality, acting as a key liaison among teams and stakeholders.
You will analyze performance data, track projects and milestones, and drive process improvements to meet business objectives.
The position emphasizes cross-functional coordination, change management, and accurate reporting to sustain operational excellence.
This is a chance to contribute to ASM's mission of delivering reliable, high-performance semiconductor equipment at scale.
Responsabilità
Execute and support daily operational activities to ensure business continuity and service delivery
Monitor workflows to identify bottlenecks and implement corrective actions
Coordinate activities across departments to align with business objectives
Ensure compliance with company policies, procedures, and regulatory requirements
Collect, analyze, interpret and publish operational data and performance metrics
Prepare regular reports, dashboards, and KPI scorecards
Support operational projects, system implementations, and organizational initiatives
Track project milestones,
action items, and deliverables
Assist with change management activities and user adoption efforts
Coordinate testing, training, and process documentation for new initiatives
Requisiti fondamentali
2-5 years customer service within a high tech environment or equivalent
Bachelor's degree in Business Administration, Operations Management, Supply Chain, Engineering, or related field
2-5 years of experience in operations, supply chain, customer service, logistics, or related function
Strong analytical and problem-solving skills
Proficiency in Microsoft Excel, Power BI, and Microsoft Office Suite
Experience using ERP, CRM, or operational management systems
Excellent communication and stakeholder management skills
Preferred: Knowledge of supply chain, inventory management, or customer operations
Preferred: Project management experience
communication
stakeholder management
analytical thinking
Microsoft Excel
Power BI
Microsoft Office Suite
In this role you support daily operational activities to ensure efficiency and service quality, acting as a key liaison among teams and stakeholders.
You will analyze performance data, track projects and milestones, and drive process improvements to meet business objectives.
The position emphasizes cross-functional coordination, change management, and accurate reporting to sustain operational excellence.
This is a chance to contribute to ASM's mission of delivering reliable, high-performance semiconductor equipment at scale.
Responsabilità
Execute and support daily operational activities to ensure business continuity and service delivery
Monitor workflows to identify bottlenecks and implement corrective actions
Coordinate activities across departments to align with business objectives
Ensure compliance with company policies, procedures, and regulatory requirements
Collect, analyze, interpret and publish operational data and performance metrics
Prepare regular reports, dashboards, and KPI scorecards
Support operational projects, system implementations, and organizational initiatives
Track project milestones,
action items, and deliverables
Assist with change management activities and user adoption efforts
Coordinate testing, training, and process documentation for new initiatives
Requisiti fondamentali
2-5 years customer service within a high tech environment or equivalent
Bachelor's degree in Business Administration, Operations Management, Supply Chain, Engineering, or related field
2-5 years of experience in operations, supply chain, customer service, logistics, or related function
Strong analytical and problem-solving skills
Proficiency in Microsoft Excel, Power BI, and Microsoft Office Suite
Experience using ERP, CRM, or operational management systems
Excellent communication and stakeholder management skills
Preferred: Knowledge of supply chain, inventory management, or customer operations
Preferred: Project management experience
communication
stakeholder management
analytical thinking
Microsoft Excel
Power BI
Microsoft Office Suite