Brand Experience Leader - Corner Manager (Rome)
pTrending /ph3Job Description /h3piGolden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations.
/ibr/ppstrongDESCRIPTION /strong /ppWe are looking for a passionate talent to build our customer experience.
/ppThe candidate will join the store team located in Rome Rinascente Tritone.
/ppstrongMISSION /strong /ppThe Corner Coordinator is responsible for achieving the commercial targets of the corner.
/ppThey focus on achieving business objectives by ensuring that the corner remains competitive and appealing in the market.
/ppBy managing relationships with shopping center and with representatives of other brands/competitors the Corner Coordinator plays a pivotal role enhancing brand awareness and desirability.
/ppAs a reliable, empowering, and supportive leader and an effective communicator, the Corner Coordinator is committed to leading the team by fostering curiosity, transparency, and honesty while delivering an exceptional customer experience.
/ppstrongESSENTIAL DUTIES AND RESPONSIBILITIES /strong /ppManagement of the Corner target by constantly monitoring sales performances through the main KPIs analysis, establishing and implementing specific action plans in cooperation with the Area Manager to achieve settled goals /ppGuide the team in order to achieve commercial targets, granting customer satisfaction and the respect of the qualitative standard /ppMake sure the store staff always implement selling ceremony including up-selling and cross-selling and guide the team in providing customer insight about pricing and timing of all store services available /ppEnhance customer satisfaction and ensure strong customer relationships are built, through constant follow up with the team, by listening customer feedback, and building personalized customer experiences /ppBuild relationships with our community and act as a Brand Ambassador and as an example for the team by engaging in customer interactions /ppEnsure an high level of customer satisfaction, driving database development,
and ensuring that customers are properly registered on the Golden App for effective customer segmentation and profiling /ppDrive Omni channel sales in a fast-paced environment by utilizing all available tools and technology.
/ppManagement of relationships with Department store/Shopping center stakeholders suggesting and anticipating business opportunities (Relocation/ Store refit etc) /ppManagement of relationships with representatives of other brands/competitors.
/ppMonitoring of the most relevant industry trends suggesting opportunities/initiatives to the Area Manager with the aim of improving sales /ppActing as a brand ambassador, convey the brand's vision and heritage to colleagues and clients, representing its values and sharing with the team helpful insight about iconic products/elements /ppIs responsible to the overall store presentation, maintaining appropriate visual display and store standards, and ensuring that products are showcased accordingly with the brand's image and standards to boost sales /ppIs always prepared on training manual on all GG collections and categories /ppAttract, manage, develop, inspire, motivate and empower the team, demonstrating empathy, by building trust, leading by example, and delivering effective training and development.
/ppEnsure the in-store follow-up after trainings delivered on the brand, products, operations and soft skills /ppPlan and conduct daily and weekly in store briefings to motivate the team, set objectives and show how to reach them /ppSupport and inspire the new staff throughout the onboarding experience /ppAssure staff is groomed, welcoming, professional, and always well prepared on product and brand identity /ppOversee staffing for all open positions,
working closely with the Area Manager and HR to ensure that all recruits meet the company standards in terms of skills, experience and potential /ppManage the employee performance development process and constantly provide feedback, suggesting corrective measures if needed, granting always a positive work environment /ppSupervise and coordinate all store activities to ensure the smooth execution of operational tasks and the achievement of predetermined objectives, with a particular focus on SOP, customer service, team management, and sales planning /ppMake sure corporate rules and regulations, concerning business, governance, Compliance (GDPR) and Health Safety are put in place /ppAdopt IT and digital commercial tools and system (Golden App, Sales Force, Xstore, Stealth) and make sure the staff is well trained and prepared /ppSales background: previous experience preferably in retail sector in similar role /ppStrong communication skills, with the ability to listen actively and engage thoughtfully /ppA problem solver who can identify issues, evaluate solutions, and make informed decisions /ppA team player who values collaboration and can work towards common goals /ppEffective time management, prioritizing tasks efficiently /ppiPlease be informed that if your profile aligns with the role's requirements, Golden Goose may rely on one of our recruiting partners to reach out to you.
For details on how we process your personal data, please refer to our Privacy Policy: Should you need any futher information, please feel free to get in touch /i /ppiWe are an equal opportunity employer and passionately believe that our strength lies in people youniqueness We encourage applications from individuals of all backgrounds, experiences and perspectives.
Because people are at the heart of everything we do.
/i /ppiIn alignment with our dedication to equity and EU Pay Transparency Directive, we ensure a non-discriminatory recruitment process based on objective, gender-neutral criteria.
/i /ppiWe focus entirely on equal pay for work of equal value, and we strictly do not request salary history from our applicants.
/i /p #J-*****-Ljbffr
/ibr/ppstrongDESCRIPTION /strong /ppWe are looking for a passionate talent to build our customer experience.
/ppThe candidate will join the store team located in Rome Rinascente Tritone.
/ppstrongMISSION /strong /ppThe Corner Coordinator is responsible for achieving the commercial targets of the corner.
/ppThey focus on achieving business objectives by ensuring that the corner remains competitive and appealing in the market.
/ppBy managing relationships with shopping center and with representatives of other brands/competitors the Corner Coordinator plays a pivotal role enhancing brand awareness and desirability.
/ppAs a reliable, empowering, and supportive leader and an effective communicator, the Corner Coordinator is committed to leading the team by fostering curiosity, transparency, and honesty while delivering an exceptional customer experience.
/ppstrongESSENTIAL DUTIES AND RESPONSIBILITIES /strong /ppManagement of the Corner target by constantly monitoring sales performances through the main KPIs analysis, establishing and implementing specific action plans in cooperation with the Area Manager to achieve settled goals /ppGuide the team in order to achieve commercial targets, granting customer satisfaction and the respect of the qualitative standard /ppMake sure the store staff always implement selling ceremony including up-selling and cross-selling and guide the team in providing customer insight about pricing and timing of all store services available /ppEnhance customer satisfaction and ensure strong customer relationships are built, through constant follow up with the team, by listening customer feedback, and building personalized customer experiences /ppBuild relationships with our community and act as a Brand Ambassador and as an example for the team by engaging in customer interactions /ppEnsure an high level of customer satisfaction, driving database development,
and ensuring that customers are properly registered on the Golden App for effective customer segmentation and profiling /ppDrive Omni channel sales in a fast-paced environment by utilizing all available tools and technology.
/ppManagement of relationships with Department store/Shopping center stakeholders suggesting and anticipating business opportunities (Relocation/ Store refit etc) /ppManagement of relationships with representatives of other brands/competitors.
/ppMonitoring of the most relevant industry trends suggesting opportunities/initiatives to the Area Manager with the aim of improving sales /ppActing as a brand ambassador, convey the brand's vision and heritage to colleagues and clients, representing its values and sharing with the team helpful insight about iconic products/elements /ppIs responsible to the overall store presentation, maintaining appropriate visual display and store standards, and ensuring that products are showcased accordingly with the brand's image and standards to boost sales /ppIs always prepared on training manual on all GG collections and categories /ppAttract, manage, develop, inspire, motivate and empower the team, demonstrating empathy, by building trust, leading by example, and delivering effective training and development.
/ppEnsure the in-store follow-up after trainings delivered on the brand, products, operations and soft skills /ppPlan and conduct daily and weekly in store briefings to motivate the team, set objectives and show how to reach them /ppSupport and inspire the new staff throughout the onboarding experience /ppAssure staff is groomed, welcoming, professional, and always well prepared on product and brand identity /ppOversee staffing for all open positions,
working closely with the Area Manager and HR to ensure that all recruits meet the company standards in terms of skills, experience and potential /ppManage the employee performance development process and constantly provide feedback, suggesting corrective measures if needed, granting always a positive work environment /ppSupervise and coordinate all store activities to ensure the smooth execution of operational tasks and the achievement of predetermined objectives, with a particular focus on SOP, customer service, team management, and sales planning /ppMake sure corporate rules and regulations, concerning business, governance, Compliance (GDPR) and Health Safety are put in place /ppAdopt IT and digital commercial tools and system (Golden App, Sales Force, Xstore, Stealth) and make sure the staff is well trained and prepared /ppSales background: previous experience preferably in retail sector in similar role /ppStrong communication skills, with the ability to listen actively and engage thoughtfully /ppA problem solver who can identify issues, evaluate solutions, and make informed decisions /ppA team player who values collaboration and can work towards common goals /ppEffective time management, prioritizing tasks efficiently /ppiPlease be informed that if your profile aligns with the role's requirements, Golden Goose may rely on one of our recruiting partners to reach out to you.
For details on how we process your personal data, please refer to our Privacy Policy: Should you need any futher information, please feel free to get in touch /i /ppiWe are an equal opportunity employer and passionately believe that our strength lies in people youniqueness We encourage applications from individuals of all backgrounds, experiences and perspectives.
Because people are at the heart of everything we do.
/i /ppiIn alignment with our dedication to equity and EU Pay Transparency Directive, we ensure a non-discriminatory recruitment process based on objective, gender-neutral criteria.
/i /ppiWe focus entirely on equal pay for work of equal value, and we strictly do not request salary history from our applicants.
/i /p #J-*****-Ljbffr