Experience Abroad: Italian Speaking Customer Support Representative in Lisbon!
Location: Lisbon, Portugal (100% On-site)
Language Requirements: Fluent Italian (C1/C2) and Working English (B2+)
Job Title: Italian-Speaking Customer Support Advisor
Role Summary
Are you eager to launch your professional journey in Portugal? We are actively hiring service-oriented individuals who are fluent in Italian to join our international workforce located in Lisbon. As the principal contact for Italian-speaking clients, you will resolve customer inquiries across phone, live chat, and email channels. This role represents a fantastic opportunity for proactive problem solvers who thrive within a fast-paced work environment. In this dynamic position, you will represent leading global brands while building a rewarding international career inside a vibrant, supportive workplace.
Workplace Setup: Fully on-site daily presence required at our modern Lisbon facility (remote work is not available).
Timeline: Urgent filling preferred.
Legal Eligibility: Valid EU/EEA citizenship, an EU passport, or legal authorization to work in Portugal.
Core Responsibilities
Customer Interaction: Address incoming inquiries in fluent Italian via telephone, email, and live messaging with a polite, professional, and helpful tone.
Issue Diagnostics: Identify customer issues, pinpoint the root causes of difficulties methodically, and provide prompt, customized solutions to guarantee satisfaction.
Documentation: Record all case details, account updates, and troubleshooting steps accurately within our central CRM database with absolute precision.
Target Management: Consistently hit essential operational benchmarks, including CSAT scores, First Contact Resolution (FCR), and Average Handle Time (AHT) standards.
Ongoing Learning: Attend regular development programs to stay up to date on platform updates, company guidelines, and operational best practices.
Qualifications
Essential Criteria
Language Capabilities:
Fluent Italian (C1/C2) , written and spoken, paired with at least B2-level English proficiency for software usage, internal communication, and training modules.
Shift Availability: Full adaptability to work rotating shift rosters operating across a 24/7 schedule.
Essential Skills: Excellent active listening capabilities, strong communication talents, poise under pressure, and an optimistic, solutions-oriented attitude.
Shift Pattern & Working Hours
Schedule: Full-time employment, 40 hours per week (8-hour daily shifts).
Shift Pattern: Continuous 24/7 rotational schedule .
Compensation Models
Candidates can choose between two tailored compensation structures:
Option A: Local Contract (For Local Applicants)
Base Remuneration: €1,262.33 gross monthly (paid across 12 months).
Housing: Self-arranged living setup (ideal for candidates currently living in Lisbon or managing independent housing).
Option B: Relocation Contract (For Moving Candidates)
Base Remuneration: €1,059.00 gross monthly (paid across 12 months).
Provided Accommodation: Private room within a shared corporate flat with utilities included (electricity, gas, water, internet).
Travel Assistance: Full inbound flight reimbursement after passing the probation period, plus complimentary airport pickup.
Added Perks
Fully Paid Onboarding: Comprehensive training program starting immediately from your first day on the job.
Career Advancement: Structured internal career development paths leading into coaching, Quality Assurance (QA), or management roles.
Health & Support: Complimentary private health coverage after six months of employment, along with access to mental health support resources.
Company Life: Inclusive corporate culture featuring company-sponsored social events, sports leagues, and team-building outings.
Regional Benefits: Enjoy Lisbon's sunny weather, ocean views, rich cultural heritage, and active urban social scene.
#J-18808-Ljbffr
Language Requirements: Fluent Italian (C1/C2) and Working English (B2+)
Job Title: Italian-Speaking Customer Support Advisor
Role Summary
Are you eager to launch your professional journey in Portugal? We are actively hiring service-oriented individuals who are fluent in Italian to join our international workforce located in Lisbon. As the principal contact for Italian-speaking clients, you will resolve customer inquiries across phone, live chat, and email channels. This role represents a fantastic opportunity for proactive problem solvers who thrive within a fast-paced work environment. In this dynamic position, you will represent leading global brands while building a rewarding international career inside a vibrant, supportive workplace.
Workplace Setup: Fully on-site daily presence required at our modern Lisbon facility (remote work is not available).
Timeline: Urgent filling preferred.
Legal Eligibility: Valid EU/EEA citizenship, an EU passport, or legal authorization to work in Portugal.
Core Responsibilities
Customer Interaction: Address incoming inquiries in fluent Italian via telephone, email, and live messaging with a polite, professional, and helpful tone.
Issue Diagnostics: Identify customer issues, pinpoint the root causes of difficulties methodically, and provide prompt, customized solutions to guarantee satisfaction.
Documentation: Record all case details, account updates, and troubleshooting steps accurately within our central CRM database with absolute precision.
Target Management: Consistently hit essential operational benchmarks, including CSAT scores, First Contact Resolution (FCR), and Average Handle Time (AHT) standards.
Ongoing Learning: Attend regular development programs to stay up to date on platform updates, company guidelines, and operational best practices.
Qualifications
Essential Criteria
Language Capabilities:
Fluent Italian (C1/C2) , written and spoken, paired with at least B2-level English proficiency for software usage, internal communication, and training modules.
Shift Availability: Full adaptability to work rotating shift rosters operating across a 24/7 schedule.
Essential Skills: Excellent active listening capabilities, strong communication talents, poise under pressure, and an optimistic, solutions-oriented attitude.
Shift Pattern & Working Hours
Schedule: Full-time employment, 40 hours per week (8-hour daily shifts).
Shift Pattern: Continuous 24/7 rotational schedule .
Compensation Models
Candidates can choose between two tailored compensation structures:
Option A: Local Contract (For Local Applicants)
Base Remuneration: €1,262.33 gross monthly (paid across 12 months).
Housing: Self-arranged living setup (ideal for candidates currently living in Lisbon or managing independent housing).
Option B: Relocation Contract (For Moving Candidates)
Base Remuneration: €1,059.00 gross monthly (paid across 12 months).
Provided Accommodation: Private room within a shared corporate flat with utilities included (electricity, gas, water, internet).
Travel Assistance: Full inbound flight reimbursement after passing the probation period, plus complimentary airport pickup.
Added Perks
Fully Paid Onboarding: Comprehensive training program starting immediately from your first day on the job.
Career Advancement: Structured internal career development paths leading into coaching, Quality Assurance (QA), or management roles.
Health & Support: Complimentary private health coverage after six months of employment, along with access to mental health support resources.
Company Life: Inclusive corporate culture featuring company-sponsored social events, sports leagues, and team-building outings.
Regional Benefits: Enjoy Lisbon's sunny weather, ocean views, rich cultural heritage, and active urban social scene.
#J-18808-Ljbffr