Experience Abroad: Italian Speaking Customer Support Representative In Lisbon!
Location:
Lisbon, Portugal (100% On-site)
Language Requirements:
Fluent Italian (C1/C2)
and
Working English (B2+)
Job Title:
Italian-Speaking Customer Support Advisor
Role Summary
Are you eager to launch your professional journey in Portugal?
We are actively hiring service-oriented individuals who are
fluent in Italian
to join our international workforce located in Lisbon.
As the principal contact for Italian-speaking clients, you will resolve customer inquiries across phone, live chat, and email channels.
This role represents a fantastic opportunity for proactive problem solvers who thrive within a fast-paced work environment.
In this dynamic position, you will represent leading global brands while building a rewarding international career inside a vibrant, supportive workplace.
Workplace Setup:
Fully on-site
daily presence required at our modern Lisbon facility (remote work is not available).
Timeline:
Urgent filling preferred.
Legal Eligibility:
Valid EU/EEA citizenship, an EU passport, or legal authorization to work in Portugal.
Core Responsibilities
Customer Interaction:
Address incoming inquiries in
fluent Italian
via telephone, email, and live messaging with a polite, professional, and helpful tone.
Issue Diagnostics:
Identify customer issues, pinpoint the root causes of difficulties methodically, and provide prompt, customized solutions to guarantee satisfaction.
Documentation:
Record all case details, account updates, and troubleshooting steps accurately within our central CRM database with absolute precision.
Target Management:
Consistently hit essential operational benchmarks, including CSAT scores, First Contact Resolution (FCR), and Average Handle Time (AHT) standards.
Ongoing Learning:
Attend regular development programs to stay up to date on platform updates, company guidelines, and operational best practices.
Qualifications
Essential Criteria
Language Capabilities:
Fluent Italian (C1/C2)
, written and spoken, paired with at least
B2-level English proficiency
for software usage, internal communication, and training modules.
Shift Availability:
Full adaptability to work rotating shift rosters operating across a 24/7 schedule.
Essential Skills:
Excellent active listening capabilities, strong communication talents, poise under pressure, and an optimistic, solutions-oriented attitude.
Shift Pattern & Working Hours
Schedule:
Full-time employment,
40 hours per week
(8-hour daily shifts).
Shift Pattern:
Continuous
24/7 rotational schedule
.
Compensation Models
Candidates can choose between two tailored compensation structures:
Option A: Local Contract (For Local Applicants)
Base Remuneration:
€1,****** gross monthly
(paid across 12 months).
Housing:
Self-arranged living setup (ideal for candidates currently living in Lisbon or managing independent housing).
Option B: Relocation Contract (For Moving Candidates)
Base Remuneration:
€1,****** gross monthly
(paid across 12 months).
Provided Accommodation:
Private room within a shared corporate flat with utilities included (electricity, gas, water, internet).
Travel Assistance:
Full inbound flight reimbursement after passing the probation period, plus complimentary airport pickup.
Added Perks
Fully Paid Onboarding:
Comprehensive training program starting immediately from your first day on the job.
Career Advancement:
Structured internal career development paths leading into coaching, Quality Assurance (QA), or management roles.
Health & Support:
Complimentary private health coverage after six months of employment, along with access to mental health support resources.
Company Life:
Inclusive corporate culture featuring company-sponsored social events, sports leagues, and team-building outings.
Regional Benefits:
Enjoy Lisbon's sunny weather, ocean views, rich cultural heritage, and active urban social scene.
#J-*****-Ljbffr
Lisbon, Portugal (100% On-site)
Language Requirements:
Fluent Italian (C1/C2)
and
Working English (B2+)
Job Title:
Italian-Speaking Customer Support Advisor
Role Summary
Are you eager to launch your professional journey in Portugal?
We are actively hiring service-oriented individuals who are
fluent in Italian
to join our international workforce located in Lisbon.
As the principal contact for Italian-speaking clients, you will resolve customer inquiries across phone, live chat, and email channels.
This role represents a fantastic opportunity for proactive problem solvers who thrive within a fast-paced work environment.
In this dynamic position, you will represent leading global brands while building a rewarding international career inside a vibrant, supportive workplace.
Workplace Setup:
Fully on-site
daily presence required at our modern Lisbon facility (remote work is not available).
Timeline:
Urgent filling preferred.
Legal Eligibility:
Valid EU/EEA citizenship, an EU passport, or legal authorization to work in Portugal.
Core Responsibilities
Customer Interaction:
Address incoming inquiries in
fluent Italian
via telephone, email, and live messaging with a polite, professional, and helpful tone.
Issue Diagnostics:
Identify customer issues, pinpoint the root causes of difficulties methodically, and provide prompt, customized solutions to guarantee satisfaction.
Documentation:
Record all case details, account updates, and troubleshooting steps accurately within our central CRM database with absolute precision.
Target Management:
Consistently hit essential operational benchmarks, including CSAT scores, First Contact Resolution (FCR), and Average Handle Time (AHT) standards.
Ongoing Learning:
Attend regular development programs to stay up to date on platform updates, company guidelines, and operational best practices.
Qualifications
Essential Criteria
Language Capabilities:
Fluent Italian (C1/C2)
, written and spoken, paired with at least
B2-level English proficiency
for software usage, internal communication, and training modules.
Shift Availability:
Full adaptability to work rotating shift rosters operating across a 24/7 schedule.
Essential Skills:
Excellent active listening capabilities, strong communication talents, poise under pressure, and an optimistic, solutions-oriented attitude.
Shift Pattern & Working Hours
Schedule:
Full-time employment,
40 hours per week
(8-hour daily shifts).
Shift Pattern:
Continuous
24/7 rotational schedule
.
Compensation Models
Candidates can choose between two tailored compensation structures:
Option A: Local Contract (For Local Applicants)
Base Remuneration:
€1,****** gross monthly
(paid across 12 months).
Housing:
Self-arranged living setup (ideal for candidates currently living in Lisbon or managing independent housing).
Option B: Relocation Contract (For Moving Candidates)
Base Remuneration:
€1,****** gross monthly
(paid across 12 months).
Provided Accommodation:
Private room within a shared corporate flat with utilities included (electricity, gas, water, internet).
Travel Assistance:
Full inbound flight reimbursement after passing the probation period, plus complimentary airport pickup.
Added Perks
Fully Paid Onboarding:
Comprehensive training program starting immediately from your first day on the job.
Career Advancement:
Structured internal career development paths leading into coaching, Quality Assurance (QA), or management roles.
Health & Support:
Complimentary private health coverage after six months of employment, along with access to mental health support resources.
Company Life:
Inclusive corporate culture featuring company-sponsored social events, sports leagues, and team-building outings.
Regional Benefits:
Enjoy Lisbon's sunny weather, ocean views, rich cultural heritage, and active urban social scene.
#J-*****-Ljbffr